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Business Profile

Heating and Air Conditioning

McCrea Heating & Air Conditioning Services of VA, LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against ****** Heating and Air Conditioning due to an ongoing failure to repair my air conditioning unit in a timely, professional, and competent manner. This issue has been ongoing since March 12, 2025, and remains unresolved despite multiple visits and escalating problems.March 12: I initially reported the issue with my air conditioning unit. Despite the urgency, ****** did not send a technician until April 4, which was only for an initial inspection23 days after the first report.April 14: The first repair took place more than a month after my initial request. They redid *** ****** and reportedly conducted a pressure test to ensure there were no leaks.May 5: After noticing continued degraded performance, I contacted the company again. During this third visit, the technician discovered that the coils were leakingsomething that should have been caught during the pressure test on April 14.May 21: Despite knowing about the leaking coils since May 5, the repair was not scheduled until May 21another 16-day delay. However, on the day of the scheduled repair, ****** canceled due to rain and pushed the repair out another 6 days to May 27.I have now been without reliable air conditioning for over 70 days, including periods of high heat. This is not just an inconvenience but a significant quality-of-life issue. The delays, missed problems, and poor planning demonstrate a lack of urgency, professionalism, and proper customer care. A pressure test should have identified all leaks during the April 14 visit, but it failed to do so. Now I am forced to wait even longer because of weather that should have been factored into scheduling contingencies by a professional *************

    Business Response

    Date: 07/01/2025

    Some of the delays with this case had to do with coordination of drywall with the builders and McCrea had to wait for the part to come in. The repair on May the 6th required 2 technicians to complete. On that date it was discovered that indoor coil was leaking and needed to be ordered. May 23rd installed the indoor coil. June 5th we had to return to reposition the indoor mini split and drain line. Everything was secured and working properly. It was not ideal with the amount of trips it took to fix this but as of June 5th the system was operational and working normally.

     

    ***** ********

    President

    McCrea Equipment ************

    Website- *********************************

    Mobile- ************

    Office ************

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McCrea Heating & Air Conditioning Services of VA, LLC is BBB Accredited.

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