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Find a Location

Grain Wood Furniture has 1 locations, listed below.

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    Business ProfileforGrain Wood Furniture

    Wholesale Furniture

    At-a-glance

    Customer Reviews

    1.75/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1355 London Bridge Rd # 200, Virginia Beach, VA 23453-3103
    BBB File Opened:
    8/7/2019

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/06/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I bought a dresser and bed from this company on March 10, 2022 I received everything by March 15th. The dresser was fine but the bed's legs were defective, so I couldn't assemble the bed. I contacted the company and they were prompt with my inquiry and sent the replacement parts... a surprise when I just received two legs instead of the four; one of the legs belong to a different size bed (it was labeled), color was totally off but I told the company that did not matter as long as it fit properly. Once again they sent the other two legs missing but I received one that was already sent and not the one missing... after 20 days I still not able to assemble the bed, pieces all over my apartment and my mattress on the floor. I opened a third claim and I was told through email that they do not understand why I keep receiving the wrong parts and to send once again pictures. I responded to the email same day (as I did from day one with pictures and explanations) and this is my third day no one responded back to me anymore. I said to the company that they are putting together a Frankenstein bed for me, and since I am not able to put it together yet I don't know what would it be the result. It seems that they don't have the pieces or not willing to change my bed but this needs to stop, the charge was already running on my credit card and paying for It, the least they can do is to finish the job or give me my money back. They can pick up every single piece that is in my apartment anytime I just need to be done with the mess.
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    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Virginia S

    1 star

    02/28/2024

    I'd put zero if possible. This company claims they are small and do their best to address customer concerns in less than 24 hours. This is absolutely NOT true. I've been trying to contact them for six days and have been unsuccessful. There is no phone number on the website, which violates the law. Furthermore, the phone number they provided **** is bogus, another violation of law. Because I had placed a previous order with them, they automatically charged my **** without asking what payment option I wanted. I did not want this purchase on my ***** I'd consider this using my card without authorization (theft). FURTHERMORE, the order was shipped nonetheless in all the wrong colors. I selected white to match my previous order, and they sent a black dresser and a grey nightstand. **** LOUSY customer service. It sucks for me b/c now I will not have matching furniture in my bedroom.

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