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Business ProfileforTidewater Kirby/Tidewater Sew & Vac., Inc.
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 1620 Centerville Tpke STE 106, Virginia Beach, VA 23464-6500
- BBB File Opened:
- 12/21/1983
- Years in Business:
- 47
- Business Started:
- 6/1/1976
- Business Incorporated:
- 1/2/1979
- Accredited Since:
- 1/1/1984
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 01911353 for this business, issued by State Corporation Commission - Virginia
These agencies may include:
State Corporation Commission - Virginia
Tyler Building, 1300 E. Main St.
Richmond VA 23219
- Type of Entity:
- Corporation
- Business Management
- Ms. Tami Overstreet, Comptroller
- Contact Information
Customer Contact
- Ms. Tami Overstreet, Comptroller
- Additional Contact Information
Phone Numbers
- (757) 340-3481Other Phone
- (757) 486-2996Other Phone
- (757) 340-3481
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pamela K
07/11/2021
Then late in June I was getting the machine ready for my grand-daughter, when it obviously had big problems. The repair shop had not indicated there was a missing part, which is the all important bobbin casing. Additionally the stitch selection dial was stuck on the "button hole" setting.
When I took this machine back to the [same] repair shop...The lady at the counter gave me a statement that the charge was non-refundable. "Because we spent an hour and a half 'servicing' it." Then she said, "The machine is plastic and could not be completely taken apart, so we could not oil everything." "These old machines wear out and we can not get parts to repair them." "We could credit you *** toward a purchase of a new sewing machine."
My biggest complaint is if they use the excuse that it's old , not able to take it apart , can't buy parts, etc. - then this should have been discussed before working on it and charging us. Also why tell us it is "good to go" when it is missing a part ?
We will be seeking to get the ****** back.
.
Tidewater Kirby/Tidewater Sew & Vac., Inc. Response
07/21/2021
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