Complaints

This profile includes complaints for Priority Title & Escrow's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Priority Title & Escrow

  607 Lynnhaven Parkway 2nd Floor Virginia Beach, VA 23452

• 

  Priority Title & Escrow

  582 Lynnhaven Pkwy Ste 201 Virginia Beach, VA 23452-7386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Closing on a house, financing fell through.
  On 8/7/23, title company received a termination letter.
  Title company said. Refund check mailed out.
  8/25/23. Still no check in mail.

  Business Response

  Date: 08/29/2023

  Our office received the termination of contract for Mr. ****** file on August 7, 2023.  The termination instructed us to return the Earnest Money Deposit to the purchaser, Mr. ****.  On August 7, 2023, our funding team printed the refund check for Mr. **** and mailed it using the ****** ****** ****** *******.  On August 24, 2023, Priority Title received a phone call and email from Mr. ****** real estate agent stating the check hasn't been by Mr. ****.  Our funding team researched this issue immediately after it was brought to our attention and found that the check had not been returned to our offices nor had the check been cashed.  Our funding team placed a stop payment on the check and has reissued the refund check for Mr. ****.  The new check will be sent out using ***** Delivery so there is tracking information available.  This process was completed within 3 business days of receiving notice that Mr. **** did not have the original check.  

  Customer Answer

  Date: 08/29/2023

  
  
  ****** ******** ******:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:08/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT USE THIS TITLE COMPANY!!!!!!!! I documented the chain of title all the way back to 1931. I sent proof of all of those deeds. I also sent proof that the deed was never recorded for the corner property to the left. I did all of the above even though I was told specifically by the county, the city, the county clerk, the property appraiser, and tax collector that none of it was necessary as they had zero issues and that all of it was already recorded with the county as public information was available for anyone to find and review for free at ******************************************************************** All of this work I put in should have been done by the title company. I am so disappointed and feel the title company failed all of us involved in this deal as the examination clearly did not do their job. This is obvious as I was able to find all of those documents available on the county website for free, yet the title company failed to find any of those during their title search. Whoever is responsible for doing the title search and examination really should be fired from their jobs for being lazy and careless as I did their job for them and they have cost me not only a deal, but also time and money. The title company never sent any of the documents, evidence or proof I have mentioned above to ********** *******. I feel the title company is at fault for the inadequate survey and neither the buyer or myself should be paying for a job not done correctly. I constantly emailed minute by minute updates of everything I did and every piece of evidence that I acquired. This same level of effort and attention to detail was not reciprocated by the title company. Now after all of this the title company has emailed me saying they will not be sending me the earnest money deposit and instead will be using it to pay the surveyors. Yet, when the earnest money was first deposited they sent me an email confirming that should the buyer back out, it would be sent to me.

  Business Response

  Date: 09/01/2023

  At Priority we take a customer complaints very serious and
  in our effort to resolve the entirety of the complaint outlined below, we
  attempted to reach out to ******** numerous times via phone and email.  We
  never received a response to our request for a call back or response to our
  emails to discuss the complaint in detail.  Even though we didn’t receive
  a response, we wanted to address the concern of the earnest money that was
  outlined in the complaint as well.  In our process we require a release of
  earnest money form signed by both parties.  (the buyer and the
  seller)  We sent out the form to both parties and received the signed form
  back from both parties.  Once we received the signed form back, we
  released the earnest money to ******** and notified both parties of the release
  of earnest money.  We did receive a response back from ******** thanking
  us for getting that completed.   Since we are unable to get a
  response to discuss the complaint in detail, it appears ********, based on her
  response to the earnest money, that is she happy with the outcome. 
  Therefore, we consider the complaint resolved on our end since ******** appears
  to be happy based on her email response to the email confirming the release of
  earnest money.  

  Customer Answer

  Date: 09/08/2023

  
  
  Complaint: ********
  

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I close on a property in April 2022 at closing Priority Title collected from me the buyer 2nd and 3rd quarter *** fees they only paid 3rd Quarter ***. they owe 2rd quarter that they took from me at closing **** they have shown me a lot of checks but have still not shown me where they paid and the check was cashed for 2nd quarter

  Business Response

  Date: 11/22/2022

  The seller of this property, ******* ******** ******** ***********, paid the Association Dues owed at the time of settlement prior to the closing date, per their process. They provided our Company with a copy of the check that was sent for payment of the 2nd Quarter Dues. We have followed up with **** to confirm if their check was cashed by the association. They confirmed that it was not and they have reissued a new check to the Association.