Reviews

Review Details

• Review fromDavid W

  Date: 08/13/2025

  2 stars
  An advertised $49 charge for water heater service rose dramatically when the technician changed a water heater corrosion control anode rod. Trusting the company, I agreed to the charge, $956.55. I should have researched this service ahead of time. Online searching finds this service should cost $100-$300: part - $20-$50, labor; $50-$150 per hour. Should take about an ******* research before you agree to a price from Kellam.Seems that the technician was working on commission as he spent nearly three hours on this job.

• Review fromJan Marlo C

  Date: 07/14/2025

  1 star
  Charge was too high for low quality and no warranty in service. They installed my new non electric toilet with bidet for $736.05. Charged me extra $387.45 for relocating water valve which was never done. He only damaged and opened my drywall for nothing. Location of the water valve was still there in same spot. First week after installation we experienced minimal smell of sewage then I thought its normal for new install so we waited and observed. On third week, it has gotten worse. We noticed a leak stain from the ceiling downstairs below the toilet that was installed so I called them and requested to check. Same plumber came back and gave me a quote of $900+ to fix it. I said that was their mistake and installation was not good so why would I pay for it. He said h*** help me out and lowered the quote to $674.10 to fix it. I said no because its not right. My house was built 2017, never had issues with that bathroom, only until he made a mistake in installation which of course they will never admit. Very bad business and customer service. Biggest regret calling this company. I bought the toilet from **********. I never thought about ********** to install it. ********** only charge $189 with 1yr warranty of the service. If something wrong with install, ********** will fix it with no issues. I made a mistake with Kellam. I cannot trust Kellam anymore.

• Review fromBrooke S

  Date: 07/12/2025

  1 star
  Was a loyal customer, but no longer. We purchased a tankless water heater, a whole house generator, and a "comprehensive" maintenance agreement. We contacted ****** to set up a plumbing maintenance appointment. We were told the tech would be here between 8am and 12pm. The tech arrived at 2:30pm. No one called - I had to call! He checked the plumbing and then checked the tankless water heater. He advised us it would be around $600 to flush the system. This was not what we were told when we bought the water heater. We were told the flushing was included, but the new owners changed that and supposedly sent letters out advising of the change. We never received any letter so we were shocked but paid it. Then we are told a part was corroded and needed to be replaced - another $458! The tech said he would order the part and return in 5 days to put it in. No one came - no one called. After much calling, texting, and messaging, an appointment was made and the part was installed. We had an appointment for a check-up on the whole house generator, but that was cancelled at the last minute. We are not rescheduling. We will NOT be working with Kellam Mechanical anymore. They have become unreliable and costly. Beware!!

• Review fromDaniel L

  Date: 05/13/2025

  1 star
  I woke up to water coming through my bathroom ceiling with water on my bathroom floor leaking through to the condo owner below. As a former HVAC mechanic investigated to find a pinhole in a section of plastic supply line. I commenced to call Kell am to try to get an emergency repair done. After agreeing to them "hopefully" getting someone out to fix it I commenced to tear down the ceiling to attempt on my own to slow the leak. My in unit shut off did not completely shut off my water supply. I did manage to slow the flow and with plastic and aluminum foil build a trough to direct the water into the bathtub. Hours latter a service man arrived and saw what was needed to solve my problem. He told me that he charges $***+ for this call. Its what Kell am says this job is worth. I was utterly amazed when the job that he would need to do would take him approximately 20 minutes. I did all the trouble shooting, demolition, opened up the ceiling to make this repair simple enough for a apprentice with a few tools to accomplish. When I called to talk to the owner I was told he was not in. I explained that I believed that this was a outrageous charge for the time Kell am had invested and if someone did not respond to me that day I would do my best to make everyone I know just how unfair the billing practices of Kellam are. Why couldn't this had been charged as simply a service, repair hourly rate charged job? Even the service tech in his bill noted that the homeowner had the problem exposed. He could have also added that I had the ladder even set up for him. If I would had gone and bought the fittings necessary by time they got there I probably would have had it repaired on my own, however being in a condo I called in the "professionals". I guess I just got a professional .....................? You can add your own word there.

• Review fromJoseph R

  Date: 05/01/2025

  5 stars
  We have been using Kellam Mechanical for over 20 years and have had several different technicians over the years. Our most recent visit was from an employee by the name of Wade ** and his apprentice JB. From the initial greeting, they were both friendly, professional and very courteous. After the review of our HVAC system, Wade gave us a very informative analysis. They both took great pains to keep our residence clean and neat. They also provided us many pictures of our HVAC system. These two employees are the type of persons Kellam Mechanical should be very proud to have them representing their outstanding business. Thanks to them both for a job well done and we will definitely be requesting them again in the future. A+++++

• Review fromShifine A

  Date: 04/28/2025

  1 star
  Kellam Mechanical didn't provide me Emergency service on this weekend even I have membership with them. Air Condition issue Kellam fixed on Aril 7th 2025 and it's failed again. I called them on Saturday evening to see they can get someone on Saturday night or Sunday. I called 7 times Saturday and Sunday to see Kellam can help me on the situation. Finally Customer representative confirmed by Sunday afternoon that they don't find on call support person available to check the issue and promised me that they will check the issue Monday first thing in the morning. The technician is not yet arrive in my house till now. Not sure how Kellam Mechanical is getting high reviews in Google rating. Please inform customer service not to give false promises to customer.

• Review fromRichard C

  Date: 11/26/2024

  5 stars
  Morgan was fantastic. Very knowledgeable and thorough. Explained everything in easy to understand terms. Kellam Mechanical always provides quality work and technicians. Our go to company.
  

  Kellam Mechanical, Inc.

  Date: 12/11/2024

  Thank you so much Richard! We love that we're you're go-to and we're very proud to have Morgan on the team. Have a wonderful holiday. Tell 'em Kellam!

• Review fromDerek P

  Date: 09/27/2024

  1 star
  Longtime Kellam customer, until today that is. Technician arrived and complained to customer of injuring himself playing basketball the day prior, and was hobbling around while trying to correct an issue with A/C Unit. Communication with customer was horrible. Quoted me one price and when I asked about the total, agreed to repairs. Once I received the total it wasn't the agreed upon price, and when I confronted the technician about it, he in not so many words called me a liar. $**** in repairs, I expect a technician to verify work, and whether A/C was working before he left . Severely overcharged for the work that was actually performed. Paid the bill just to get the technician out of my home, as it seemed like he didn't want to be here from the moment he got here. Called Kellam to complain about the work and the lady on the phone was sarcastic, rude, and unprofessional. Could have bought a brand new A/C Condenser unit for $****. The second technician that arrived was outstanding, verifying A/C unit was repaired and operational, and was very professional. If the 2nd technican hadn't come out, this would have been a 0 star review.
  

  Kellam Mechanical, Inc.

  Date: 10/07/2024

  Thank you for sharing your feedback regarding your recent experience with Kellam Mechanical. I want to sincerely apologize for the frustration and dissatisfaction you encountered during the service visit.

  
  

  At Kellam, we strive to provide 5-star service every time, and it’s clear we did not meet that standard on this occasion. I want to assure you that we will address the lack of professionalism and communication displayed by our technician, as this does not align with our expectations or values. We’re glad that, despite the issues, the technician was able to repair your system. However, we understand that this does not excuse the poor experience you had leading up to that.

  
  

  We’re also reviewing the pricing communication issues to ensure our customers are always provided with transparent and accurate quotes. Misunderstandings regarding costs are something we take very seriously, and we will work to improve our process.

  
  

  I’m pleased that the second technician was able to provide you with the service you deserve and verify the A/C unit’s operation. However, I recognize this doesn’t change the fact that the initial experience was far from what you expect as a loyal customer.

  
  

  If there is anything we can do to earn back your business, please let us know. We value you as a longtime customer and want to make things right. 

  
  

  Please don’t hesitate to reach out to me directly at [email protected] so we can discuss how to move forward.

  
  

  Thank you again for your feedback, and I hope to have the opportunity to restore your trust in Kellam Mechanical.

• Review fromCHARLES C

  Date: 07/08/2024

  5 stars
  < 18 months after the installation of a new heat pump for my home a part failed causing zero cooling in my home. With in about 48 hours Kellam Mechanical provided professional service to heat pump unit returning cooling back to my home. After being a home owner for over 27 years and dealing with many other HVAC Companies I would recommend Kellam as my number 1 selection. Thanks to Sarah ******* Scott ******, Wade *****, Valente *************** ** and the entire Kellam Staff of providing superior customer service at a great value.
  

  Kellam Mechanical, Inc.

  Date: 07/09/2024

  It is our pleasure to deliver superior comfort solutions. Our Kellam team thanks you for your business, and we greatly appreciate you sharing your positive feedback. We love sharing customer praises with our crews and it means the world to us that you recommend our services. We look forward to meeting your future hvac household needs and we invite you to reach out to us if you need any electrical or plumbing solutions. Tell 'em Kellam!

• Review fromMartha S

  Date: 06/22/2024

  5 stars
  My AC unit crashed unexpectedly 10 days ago, and Kellam had Technician Blake out to my house that same afternoon! In just 3 days, Bobby and Austin had replaced the entire unit. Also had Hunter and Jacob out to clean the airducts. All, including the phone staff, were very friendly and professional. Also left the house cleaner than they found it. :+) They were all happy to play with and love on my two rather rambunctious dogs, which is a huge plus in my book! I will definitely be using them in the future!.
  Martha **
  

  Kellam Mechanical, Inc.

  Date: 06/24/2024

  Our Kellam team thanks you for your trust in our services. It is our pleasure to solve your comfort issues and our crew loves dogs on the job also. We appreciate your business, and we would be thrilled to assist with your future ac, heat or any electrical or plumbing household needs you may have. Tell 'em Kellam!