Reviews
This profile includes reviews for Groundworks, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,525 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromStephanie B
Date: 08/05/2025
5 starsThey always call to schedule appointments, send reminders and the same technician, ******, has come to my house for years. They give good service.Review fromRichard H
Date: 08/04/2025
1 star******** customer service combined with low quality work. Avoid at all costs. We had *** come out to help stabilize the garage on a home I own. The estimator, came out, and performed his part of the tap dance beautifully. He said all the right things, about service after the work, and guarantees, and so on. We went with ***, and they came out and did the work. Well, sort of. They did come out, and they did some work, but one of the walls is still moving, and much of the support structure they put in is exposed as they failed to bury it properly. I've been trying to contact *** for 2 months now because of these issues (the work was done 3 months ago. So much for a lifetime guarantee.) with no luck. Phone lines are shut down early, or never answered. Messages are not returned. I did manage to get in touch with the service department on Friday, and let them know what was going on. They assured me I'd get a call back today. ****. Crickets. Do NOT trust this company. Do NOT give them money.Review fromJudy L
Date: 08/04/2025
5 starsGroundworks came out and thoroughly checked my homes foundation at no charge and concluded that it was in good shape. I appreciate their professionalism and honesty and highly recommend them.Review fromJohn P
Date: 08/03/2025
5 stars****** ***** did an outstanding job. This was a very difficult repair to perform and he did it in record time and I was impressed as I usually try to do my own plumbing but this was above my pay grade. Great job!Review fromRobert S
Date: 08/03/2025
5 starsPrompt, courteous, professional. They fully explained what they needed to do, and why. JES is not the cheapest option, but they do quality work.Review fromAnsel H
Date: 08/03/2025
1 starI needed emergency service, they ghosted me on 2x times they said they would show up and never showed up. They called at 1030pm at night saying they wouldn't be able to come that night and would call in the morning. They didn't call in the morning, I had to call them. I cancelled the emergency request and went with another company. Don't put that you have 24x7 emergency service on your company offerings if you cannot deliver. Just tell the customer in plain english what is going on, what you can do and when, and let the customer decide to continue with you or try another company. My emergency water issue is now being handled by someone who actually answered the phone, asked great questions about the problem, requested and got photos of the problem, and is now on their way to my home to fix the issue. If you are not going to value the customer's time, and handle the emergency, then you are forever losing me as a customer and I'm not going to recommend you to anyone in the future.Review fromWilliam M
Date: 08/02/2025
5 stars**** and ***** did top quality work. We are very satisfied with the work and look. Definitely will refer.Review fromMichael Milliman M
Date: 08/01/2025
5 stars**** was fantastic and very professional. I would use his services in the future.Review fromSandra S
Date: 07/31/2025
1 starWe paid $1700 to have our concrete driveway/sidewalk lifted. One area of the walkway from the driveway to the front porch was a tripping hazard. My 90 years old Mother-in-law uses a ****** and had issues with it. We wanted this fixed. After the job was done, we were told they can only do so much and can't lift all the concrete to make it safe. This was a complete waste of money as they cannot guarantee satisfaction. One of the workers (when the job was complete) filled the survey out FOR ME and supposedly put down that I was not satisfied. We have contacted the company via phone and email on numerous occasions and nothing has been fixed.
Groundworks, LLC
Date: 08/04/2025
Were truly sorry to hear about your experience and the ongoing issues with your walkway. We understand how frustrating and concerning this must be, especially given your mother-in-laws safety. We want to make this right. Please email us at ************************************************************* with more details, including the service address and date, so we can look into it right away.- GroundworksReview fromJohn H
Date: 07/31/2025
5 starsHot water tank was not working and needed Water heater diagnostics
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.