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Business Profile

Cable Installation

Telcom Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called over 70 hours ones to Telcom Systems regarding the status of my wifi, I have had multiple agents come out and say the issue is not on my home, the wifi service is out now and goes out whenever it chooses to, I have reported this multiple time this year and many times last year and the previous years, I was advised that the service we are currently running on is faulty by Telcom Agents, I spoke to *****, the Head technician at Telcom in Virginia Beach, he stated he does not know what is going on, they will not send a technician out unless they ca send them to an apartment, and agent has come to my home over 3 times and still has not said that the issue is in my home, I have reported and called on numerous occasions only to be met with the denial that there service is faulty, I need help to resolve this issue as the service is up 30-40% of the time it should be usable and I am still making payments because the little that is available my wife must use when she can for work.. Please assist

    Business Response

    Date: 06/14/2024

    We are aware of an issue in this customer's apartment.  We don't know what is causing the issue, but it is broadcasting out in **** *** ****** *nd is causing the interference with the signal from the router.  We have replaced the router and it is still an issue.  It is not only affecting his internet signal, but it interferes with his Bluetooth devices and his wife's hot spot.  It is not in his neighbor's apartments either.  We are continuing to monitor this every day and trying to see what is happening.  Something in his apartment is the cause of this issue and it could be a fluorescent light or a short in an appliance or any number of other things that are causing this issue.  When it happens, we encourage him to call in and let us know so we can try and figure out what is causing the issue.

Telcom Systems, LLC is BBB Accredited.

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