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Find a Location

MyEyeDr has 534 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MyEyeDr

      8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

    • My Eye Dr.

      812 W Wade Hampton Blvd Greer, SC 29650-1309

    • MyEyeDr

      601 Greenville Blvd SE Greenville, NC 27858-6738

    • MyEyeDr

      901 N Winstead Ave Rocky Mount, NC 27804-8467

    • MyEyeDr

      11761 US 70 Business Hwy W STE 25 Clayton, NC 27520-2274

    Business ProfileforMyEyeDr

    Optician
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.34/5stars

    Average of 287 Customer Reviews

    Customer Complaints

    311 complaints closed in last 3 years

    149 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    Eye Care Services, Optometrists, Eye Exams, Vision Simulator, Retinal Imaging, Eye Ware, Glasses, Contact Lenses

    Business Details

    This is a multi-location business.

    Find a Location

    MyEyeDr has 534 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MyEyeDr

        8614 Westwood Center Dr Fl 9 Vienna, VA 22182-2442

      • My Eye Dr.

        812 W Wade Hampton Blvd Greer, SC 29650-1309

      • MyEyeDr

        601 Greenville Blvd SE Greenville, NC 27858-6738

      • MyEyeDr

        901 N Winstead Ave Rocky Mount, NC 27804-8467

      • MyEyeDr

        11761 US 70 Business Hwy W STE 25 Clayton, NC 27520-2274

      Headquarters
      8614 Westwood Center Dr Fl 9, Vienna, VA 22182-2442
      BBB File Opened:
      3/1/1994
      Years in Business:
      31
      Business Started:
      11/12/1992
      Business Started Locally:
      11/12/1992
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 0618000729 for this business, issued by Department of Health Professions (DHP)-VA

      These agencies may include:

      Department of Health Professions (DHP)-VA

      Perimeter Center, 9960 Mayland Drive, Suite 300

      Henrico VA 23233

      (804) 367-4600

      http://www.dhp.virginia.gov/Medicine/

      Alternate Business Name
      • Capital Vision Services, LP
      • Ossip Optometry
      • My Eye Dr. Optometrists, LLC
      • My Eye Doctor
      Business Management
      • Ms. Cynthia Peffers, Manager
      • Mr. Andrew Smeltz, District Manager
      • Ms. Sue Downes, CEO
      • Ms. Stephanie Eastham, Customer Relations Manager
      Contact Information

      Principal

      • Ms. Cynthia Peffers, Manager
      • Mr. Andrew Smeltz, District Manager
      • Ms. Sue Downes, CEO

      Customer Contact

      • Ms. Stephanie Eastham, Customer Relations Manager
      Additional Contact Information

      Fax Numbers

      • (703) 847-5177
        Other Fax
      • (571) 620-2599
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      311 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I had an appointment at meeyedoctor in *********. I needed an exam and glasses which my insurance covered. Before the exam they asked if I wanted to pay out of pocket for a special type of eye imaging. I told her "no, I can't afford it today". Then during the exam the doctor asked me again and I said,"no, I cannot afford it today". After the exam to choose glasses I told the lady I could not pay out of pocket and just need what the insurance covers. I received an eye exam for glasses and contacts. I wasn't told ahead of time that the contact lenses (one pair) and exam were going to cost me out of pocket. She wanted me to pay. I did not have the money. So she said she would send it to collections. I asked for a copy of the prescription she said I could get it online and then I remembered the form I signed when I first arrived stated I could have a physical copy. So I told her and she said she'd give me the eyeglass prescription but not the contact lense prescription even though she already stated she was going to send the bill to collections. The manager of the store did that. She was greedy and not nice at all. They were Not compassionate for being in the business of caring for people's eye health. I blessed her and left. So I did not get new glasses and now have to go somewhere else for them. I walked and took the bus for approx. An hour and a half to get to the appointment on time in the snow. I am a student and I have class that starts in a week as well. Also the contacts are not good either. I can't read with them. For my profession of choice I would not be able to wear them either. I need to be able to see well upclose and the contacts they gave me are not efficient. So the contacts I can't even use. And they will try and make me pay or and send to collections to hurt my credit that I've been attempting to build. Anyways so the contact's are useless for me and they should have told me upfront that there would be out of pocket cost. I will never go back
      Read More

      Customer Reviews

      287 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Annie J

      5 stars

      04/18/2024

      I had a great day at my eye doctor ***** is very friendly and helpful and always willing to help you and listen to what you have to say.

      MyEyeDr Response

      04/25/2024

      Hello, *****!We are so excited to hear that you had a great experience! We appreciate the feedback and have shared your kind words with the team, ***** and leadership. We look forward to assisting you again in the future. Have a great day! Patient Relations

      Local BBB

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