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Business Profile

Appointment Setting Service

theCut Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked an appointment through your app with REMOVEDthe singer for 10/25/25 @ 2:30. The REMOVEDwas not there and I called the REMOVEDmultiple times and I text him once I asked him was he cutting he said yes I explained I had my appointment at 2:30 and then I never heard back from him. I thought since I didnt hear back he would release my Money back to me.all However this REMOVEDstill took my money of $60. I reached out to theCut app and I gave them my proof of reaching out to the REMOVEDand they did not but say try to reach him him the app. I would like my money back thats all!

  • Initial Complaint

    Date:05/24/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a haircut with my REMOVEDwho was still on theCut app but he had moved his business to REMOVED, when I had been a customer of his in REMOVED, he didnt tell me he moved but the app let me book an appt even though Im in REMOVEDand he is in REMOVEDnow. Please refund me my money.

    Business Response

    Date: 06/04/2024

     We appreciate the opportunity to clarify the situation and address your complaint.
    The issue in question resulted from a user error. The REMOVEDin question had updated their location two months prior to your booking and had mentioned this change in their bio information. Unfortunately, it seems that the location details were not reviewed before the appointment was made. Consequently, the appointment slot was booked, but the client did not show up at the correct location, causing an inconvenience for the REMOVEDin time and service they could have made a profit on.

    We followed our dispute process by reaching out to the REMOVEDto confirm the details. The REMOVEDhandled the situation respectfully and adhered to their established cancellation policy. According to this policy, the REMOVEDhas the right to charge a fee for last-minute cancellations. Refunding the client would require pulling funds from the REMOVED, which we believe would be unfair given the circumstances.
    We have attempted to communicate this to the client, REMOVED. Due to the REMOVEDpolicy and further confirmation from the REMOVED, we are unable to issue a refund at this time.

    However, we will reach out to the REMOVEDonce again to see if they are willing to work with the client. Given the location issue, this may not be possible. As a gesture of goodwill, we would like to offer a voucher for an item from our shop.
    Thank you for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us.

    Customer Answer

    Date: 06/07/2024

    I really appreciate the business getting back to us on this, but the location was about 900 miles apart from where he initially was and I was just into see him recently and he moved to REMOVED, REMOVEDwhen I am in REMOVEDhe did not let his patrons know.  

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 22 and 23 I had payments that were failed process payments due to a change of my bank card. I notified the cut app via email. They responded told me to get in touch with my bank. I did and by that time received my new bank card. From there switch my information over on the app and sent all of the bank card information to the cut app. Including screenshots of the failed payments. They havent returned my email in a week. None of the funds is posted to my bank statement. I know that they are taking funds and need my phones immediately. Please help me out. Thank you.

    Business Response

    Date: 03/06/2024

    User was responded to- failed deposits return and are automatically resent to the user. this client did receive their deposits right after. income report provided. no funds are being withheld for this client. previous account was deleted and current account still active. no funds are being held.

     

    Hey Dez,
     
    We hope all is well. We recently received some communication from the Better Business Bureau regarding some issues with your account.
    REMOVED, "Helvetica Neue", Arial, sans-serif;"> 
    We were able to provide additional information to the BBB and are sharing this information with you as well.
    REMOVED, "Helvetica Neue", Arial, sans-serif;"> 
    The deposits from 11/23 initially failed, but the funds were subsequently SUCCESSFULLY deposited in the following transactions. After the initial failed attempt, the funds returned to the account and were re-attempted in the next deposit.
    REMOVED, "Helvetica Neue", Arial, sans-serif;"> 
    Your first failed Instant Deposit occurred on 11/22, and it was successfully processed on 11/24. The following deposits on 11/23 and 11/24 initially failed but were later re-sent in subsequent deposits. When there is a failed deposit, Stripe exercises caution when re-sending the funds, as there is a chance it may fail again. The totals may have been different, but all failed deposits returned and were automatically re-sent. They are included in the Available Balance as soon as they are declined by the bank. All three deposits were initially declined by the bank but returned to your account and were then resent to your Bank Account on file with M&T Bank. 
    REMOVED, "Helvetica Neue", Arial, sans-serif;"> 
    Be sure to update your app and feel free to reach out to us directly in the app. You will have the chance to chat with our Response Bot, but if they cannot answer your questions, you always have the option to be routed to a Support Agent. We have attached an Income Report for November and December from 2023 for you. In this report, you will be able to see the deposited totals to compare with your bank statements!
    REMOVED, "Helvetica Neue", Arial, sans-serif;"> 
    Moving forward, please be sure to reach out to us directly for more assistance with any account issues, and let us know if you have any further questions!
    REMOVED, "Helvetica Neue", Arial, sans-serif;"> 
    REMOVED, "Helvetica Neue", Arial, sans-serif;">Much Love, 
    theCut

theCut Inc is NOT a BBB Accredited Business.

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