We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Immigration Consultant

Nexus Services, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Immigration Consultant.

Complaints

This profile includes complaints for Nexus Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nexus Services, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband was bonded out of immigration custody 2017 thru libre by nexxus when they posted 10,000 dollar bail on his behalf. Upon doing so he was obligated to wear a GPS tracking device and pay a monthly fee for$ 420 a month until he paid them the 10,000 bond money back once having paid them in full they removed GPS tracking device and once his case was closed in 2022 they had me fill out a bond refund form. They told me to call back every few months to check status of refund and now having recently having tried calling all numbers and emails I have do not work to reach company. I am seeking assistance in locating company and getting my money refunded from the bond. The amount below is the amount that is due to be refunded to me. But in total I paid company around $15,460

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I was detained by ICE, Libre-by-Nexus did guarantee for my bond but I had to pay them in installments. I paid all the bond amount, and also additional fees for interest and further payment for GPS. They kept GPS on my ankle until I cleared the bond amount of $25,000.00
      I paid whole amount. My immigration proceeding completed on 10/04/2022 and my application for asylum is granted by Immigration Court. After immigration proceeding completed, I sent Libre-by-Nexus Payment Authorization Form, duly signed and Notarized. Libre-by-Nexus has not paid me the bond amount. Each time I call, they say that its in processing and they will call back when they will be ready. They never call back. Please help me to get my bond money with applicable interest.

    • Initial Complaint

      Date:01/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have my bond refund I waiting from August 2022 n haven’t recive yet is 15000 dollars n I needed but when I call they just said I’d In the waiting list but no more information I need my bond back is 15000 dollars

    • Initial Complaint

      Date:09/29/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January of 2019 I contacted ****** from Nexus to help finance a bond for my husband. I was told by her and the ones who had us sign a contract that they would pay the bond for my husband to ger of jail and I would pay them in monthly payments plus interest until it was paid off. She also said we would ger a full refund as soon as the case was closed or dismissed. We finished paying off the loan with interest in March of 2021 and in August of 2023 my husbands case was closed.
      August 27th my husband called and asked about the refund and he was told that he didnt qualify to get our refund back becasue he didnt pay the 80% of interest. What!!!! Apart from paying the monthly payments with interest they want 80% more money.; 80% was not in the conract and as soon as we were done paying in full they never contacted us again because it was paid in full. We owed them nothing. This business is scammiing people who worked hard to pay the bond with interest and not to receive it back is not right.

    • Initial Complaint

      Date:02/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, ***** ********, lent 12 thousand dollars to this company to be able to pay a bond to immigration, they paid my bond to immigration but when I left I began to pay interest of 500 dollars a month for more than a year! to this company! After I won my case almost two years ago, migration returned the money to this company and they do not want to return it to me! Since they charged me a lot of interest, I got the full amount and paid 12,000, but I have been calling for a year and a half to get my money back and they don't want to do it. I would appreciate your help because I need that money, thanks.

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bond for an immigration court was $10,000 I paid Libre (5000+ 2999 fees ) and the rest $ 5000 was on a monthly payment for$ 250.00 so at the end they were paid
      $ 10,000 + 2999.

      My case got settled three years ago on 04/12/2021
      The bond company got 10,000 + 450 interest from the IRS
      and yet the bond company will not reimburse me my
      $ 10000 .It has been almost 3 years and they keep saying they are behind in reimbursing people's money.
      Company Name Libre BY Nexus INC verona Virginia *************
      My court date was on 01/21/2021
      I was granted asylum on 04/12/2021
      can you help me please
      Thank you
      **** ******* ************

    • Initial Complaint

      Date:10/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started dealing with this company back in 2017 to help someone get released from Immigration Custody. Once the case was closed a refund was supposed to be issued with 60-90 days excluding weekends and holidays and here we are almost 2 years later from the date I sent over my refund information. I’ve been contacting the company several times over the years in regard to the refund. I was always hung up on or even put on hold for long periods of time then the call is disconnected. I goggled and found the CEO on Facebook the first week of July 2022 and was able to get him to respond and he seemed as though he was helping, he got me in touch with the VP and he too seemed as though he was helping. I provided my account number and routing number as requested and was advised it’ll take 14 business to process and for me to receive it which would’ve been by the end of the month. I never received it, I reached back out and was told it was a week delay and it’ll be sent out the first week of August 2022. I still never received it, I was then told it was processed on August 5th, 2022, and I should be receiving it soon but never received it. I continued to call and reach out to both Mike the CEO and **** the VP. I finally was able to speak to a supervisor by the name ****** and he too seemed as if he was going to help, he reached out to both Mike and **** and was advised it’ll be sent out in 14 days from September 16th, 2022, and here we are in the second week of October with nothing. **** stopped responding to me on August 25th, 2022, and Mike stopped responding to me on September 11th, 2022. I’ve asked ****** for a point of contact and address in case I had to get a lawyer and he has yet to provide it. I do have all documentation of me providing my information, contract, and me being promised my refund in the amount of $2,800.00, and the CEO and VP acknowledging I am owed this refund.

    Nexus Services, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.