ComplaintsforH & H Restoration and Repair
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Complaint Details
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Initial Complaint
12/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The issue with H & H Restoration and Repair is the quality of work performed and the failure to complete the rework as agreed. Chris Howell agreed to complete the items that were not completed as part of a previous restoration project, that work was to complete the interior, headliner, carpet, dash and components, heater and AC and a number of exterior parts installation. When the car was returned it was a total mess, nothing was done correctly and it was missing parts. Carpet was installed on a 30 degree angle, had been cut and was no longer usable, wrong screws used everywhere, surprising since all required screws were in fact provided to ****, his supposed “helper” . Trim was severely bent when installed, arm rest incorrectly installed, side panels scratch up when rear seat installed, no seat belts installed,(claimed they weren’t there). The taillight surround trim fell off, tail panel had to be stripped and repainted. There were so many issues I asked Chris to come to my house to look at the car. I had prepared a complete list of all of the issue along with a complete set of pictures that showed the issues in detail. Chris acknowledged all of the issues occurred at his shop and said that he did not check the car as **** was doing all of the work at his “second” location and it was obvious **** did not know what he was doing, Chris’s words to us. I had prepared an estimate to have all of the items corrected and Chris stated he did NOT have the money to pay me back to have the car corrected, he asked if I would let him personally correct all of the issues, Chris presented me a “letter” stating he would in fact correct all of the issues. I agreed to allow him to take it back to correct the issues, first mistake…. I picked up the car assuming it was complete less the replacement of the new headliner Chris was to provide, **** had cut numerous holes in the headliner to attach items, headliner not completed and Chris, as of today blocked me from texting, Not good!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.