Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding unpaid toll notice I received A408322851206, ********. I made a round trip to the airport.I have a transponder through the PA turnpike and one transaction was not billed through the transponder. This was a roundtrip and all other transactions were billed. This was my first violation. I was unaware of the issue at the time and only learned about it after receiving the violation notice. They state that there is a red light and a sign warning of the unpaid toll and send a picture of my car going through the booth. The drivers seat is way past the red light and sign and I think the signs are placed in a way for people to miss them and transfer responsibility to the customer. The penalty was reduced to $10 over the phone which is still unacceptable. That amount had already been applied prior to my extensive written communication and the submission of extensive documentation on my part. Further reduction was denied. I was told that when going through the toll, I had no funds on the e-zpass account. The administration fee cannot be waived but only be reduced from $25 to $***** account is on automated refill, and any failure in processing or communication lies with your systemnot the customer. It is unreasonable to penalise users for technical faults beyond their control.If the penalty is not waived entirelyleaving only the original toll to be paidI will consider all available legal options to challenge what I view as an unfair and unsupported charge. I am prepared to escalate this matter formally even to the point of a class action lawsuit if a fair and prompt resolution is not provided.I was denied an opportunity to speak to a supervisor. My next steps would be file formal complaints with the ************************************* (****), the ******** Attorney Generals Consumer Protection Section,************************ followed by a class action lawsuit. Needless to say I will avoid the road at all cost.

  Business Response

  Date: 06/10/2025

  Thank you for providing the information necessary for us to investigate the validity of the above referenced toll violation(s). We reviewed the information you provided as well as our data. After completing the review,we maintain that you are responsible for these violation(s).  The photo shows the vehicle passing through the toll lane with a red light.  Once you receive a red light and the toll not paid sign.  You have 10 days to contact us to pay for your missed toll without any fee.  We tried to collect the missed toll from E-ZPass by your vehicle license plate with no success.  Once we process the violation and contact the *** for the registered owner.  There will be a $25 fee added to the invoice.  Since you were an E-ZPass customer, we reduced the fee to $10 as one-time courtesy.  

  Customer Answer

  Date: 06/10/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23401038
  
  I am rejecting this response because:
  
  
  I am registered with a Pennsylvania E-ZPass transponder, which has been in active use and is set to automatic replenishment.
  
  
  On this trip, all transactions were billed correctly through my transponderexcept for one segment. I was completely unaware of any issue at the time and only discovered the alleged violation after receiving the notice. The toll operator claims that a red light and warning sign were visible at the toll booth, accompanied by a photo of my vehicle. However, in the image, my car is already well past the signal. I believe the placement of these warning signs is deliberately ineffective, creating a trap to shift fault onto the customer.
  
  
  When I contacted the toll operator, the $25 administrative fee was reduced to $10. However, this minimal adjustment is unacceptable for several reasons:
  
  
  The $10 fee had already been applied before I provided extensive written communication and documentation demonstrating that my account was active and on auto-replenishment.
  I was told the E-ZPass account had insufficient funds at the time of the toll, whichif trueis the result of a system failure, not customer negligence.
  I was denied the opportunity to speak with a supervisor or escalate the matter internally.
  
  To make matters worse, today I made 34 separate phone calls to the Dulles Greenway customer service number, and not a single call was answered. This kind of inaccessibility for customers with disputes is unacceptable and reflects poorly on their business.

  Their unwillingness to offer a reasonable resolutiondespite clear documentation, a first-time violation, and an established payment setupunderscores the systemic unfairness of their toll enforcement.
  
  
  Furthermore, I strongly believe that the practice of adding unjust administrative fees may be a deliberate workaround for the Commonwealth of Virginias refusal to approve toll rate increases. If true, this would represent an abuse of administrative authority and a troubling attempt to extract revenue from drivers under the guise of enforcement rather than tolling.
  
  
  Penalizing customers for technical issues beyond their control is not only unjustit may also violate consumer protection standards. If the administrative fee is not fully waived, leaving only the original toll to be paid, I will consider all legal avenues available, including the potential for a class action lawsuit on behalf of other drivers affected by similar billing failures and communication barriers.
  
  
  This experience has completely eroded my trust in the Dulles Greenway toll system, and I plan to avoid using the road in the future.
  
  
  As my next step, I am submitting this complaint to:
  
  
  ************************************* (****)
  Virginia Attorney Generals Consumer Protection Section
  ************************ (***)
  
  
  
  
  I urge your offices to investigate the practices surrounding toll enforcement, sign visibility, transponder billing reliability, administrative fee structures, and the inaccessibility of customer support systems.
  
  
  Regards,
  
  ****** **********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Greenway has faulty EZ Pass readers that fail regularly - I've had this happen 5-6 times now in roughly a year. The result is a $25 "administrative fee" that is ~4x the amount of the toll. When I disputed the latest fee on the grounds that I had a fully functioning EZ Pass in my car - as evidenced by successfully paying tolls on three other area roads on the same trip - the response ignored what I said and blamed the issue on my EZ Pass, rejecting the dispute. This has never happened on another road, and the fail rate here is so outrageous it seems to be an intentional revenue-generating strategy.

  Business Response

  Date: 03/25/2025

  Dear *** or Madam:
  
  Thank you for providing the information necessary for us to investigate the validity of the above referenced toll violation(s). We reviewed the information you provided as well as our data. After completing the review,we maintain that you are responsible for these violation(s).  The photo shows the vehicle passing through the toll lane with a red light.  Once you receive a red light and the toll not paid sign.  You have 10 days to contact us to pay for your missed toll without any fee.  Once we process the violation and contact the *** for the registered owner.  There will be a $25 fee added to the invoice. We tried to collect just the missed toll from your E-ZPass account, but your license plate is not linked to your account.  

  Also, do you have your E-ZPass properly mounted to the windshield?

• Initial Complaint

  Date:02/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25/2025 I passed through a toll. The toll was originally $5.25. The toll was down so I was unable to pay that day. I was billed a $20 fee that was reduced to $10. I would like the fee removed entirely and I am happy to pay the original *** billed of $5.25. They did not attempt to collect payment before billing me the violation.

  Business Response

  Date: 03/18/2025

  We reduced the fee to $10 and Mr. ***** paid online on March 7th.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice regarding an unpaid toll from Dulles Greenway. The transponder was faulty during that period and we have received similar notices from other toll companies (which we have paid.)The issue here is that Dulles Greenway:- claims to have made an initial contact at an earlier date but their correspondence wasn't received - charges egregious administrative fees that are 4-5x the actual toll fee - provides an unusable online payment portal that limits our ability to actually complete the payment (entering serial # and date returns repeated errors), further compounding their admin fees and escalating the risk of legal prosecution (as they state)

  Business Response

  Date: 02/25/2025

  We will need the vehicle license plate or serial number to research the violation. Thanks

  Customer Answer

  Date: 03/01/2025

  License plate # *******

  Business Response

  Date: 03/18/2025

  The photo shows the vehicle passing through the toll lane with a red light.  Once you receive a red light and the toll not paid sign.  You have 10 days to contact us to pay for your missed toll without any fee.  Once we process the violation and contact the *** for the registered owner.  There will be a $25 fee added to the invoice.  

  We follow the VA code 46.2-819.1 for failure to pay toll.

  The toll facility operator may impose and collect an administrative fee in addition to the unpaid toll so as to recover the expenses of collecting the unpaid toll, which administrative fee shall be reasonably related to the actual cost of collecting the unpaid toll and not exceed $100 per violation. Such fee may be levied upon the operator of the vehicle after the first unpaid toll has been documented. The operator of the vehicle shall pay the unpaid toll and any administrative fee detailed in an invoice for the unpaid toll issued by a toll facility operator. If paid within 60 days of notification, the administrative fee shall not exceed $25.

  Customer Answer

  Date: 03/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22959575
  
  I am rejecting this response because:

  you have not addressed my complaint about your online system not allowing me to pay the fine, causing further delay to the issue.

  i have not rejected the authenticity of the toll fee, but you have provided an unusable online payment system that doesnt return the citation/payment option when entering the provided # from the toll.

  the business shall remove any associated fees tied to the delay caused by the faultiness of the online payment system, which was provided as a payment option.

  
  Regards,
  
  Teff Teffera
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/25/2025

  The serial number and unpaid toll date is listed on the notice. See attached.  Our payment website even explains how the information from the notice should be entered online.  The notice also contains our phone number and email address to contact us if you're having a problem making the payment. The online payment system is working correctly.  We had 9K credit card transactions for the month of February.

  Customer Answer

  Date: 03/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22959575
  
  I am rejecting this response because:

  
  Your portal is not the first online toll Ive paid.

  I have also successfully paid/processed over $400 in tolls over the last year, charges due to a now fixed faulty EZ pass account. Your portal just happens to be the only one that doesnt work. I have tried the 3 serial #s and dates separately, all with the same error. If you can look at the screenshots and provide guidance on what Im doing wrong, Ill gladly address it.

  Your automated voice system also doesnt provide any meaningful help and goes to voicemail. I do not own a checkbook and cannot mail in a check.

  I have already spent an unjustifiable amount of time trying to resolve this issue, except Im not being paid administrative fees. I await your call back or a resolution

  Regards,
  
  Teff Teffera
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a toll bill for Jan 1 2025 stating I drove on the dulles greenway. I live and work in ** and was no where near the dulles green way on new years day! They want me to pay $30.25 for an additional administration charge. They've clearly misread a license plate and failed to verify that the numbers were correct before sending me this bill. The serial number is ************* for the toll

  Business Response

  Date: 01/27/2025

  Dear *** or Madam:
  
  Thank you for providing the information necessary for us to investigate the validity of the above referenced toll violation(s). We reviewed the information you provided as well as our data. After completing the review,we agree that you are not responsible for these violation(s).
  
  As a result, the violation(s) were dismissed. Please retain this letter for your records.
  
  We apologize for any inconvenience this may have caused you.If you have additional comments or questions, please feel free to contact us at Dulles Greenway **************************** Phone ************.
  

  Customer Answer

  Date: 01/28/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *********
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From 12-4-24 thru 12-20-24, I have a working ezpass device in my car and I traveled the toll road multiple times during this period. For an undisclosed reason these tolls are not coming off my ezpass account but I am being billed for them as violations. I have no problem paying the tolls that are due the problem is with the grossly exorbitant $25 administration fee for each violation resulting in $525 in fees above the $152.25 in actual tolls. I see no reason for admin fees that are 5 times the cost of the tolls. When calling the customer service line you get sent to various entities and can never get someone on a phone. I would like these administration fees taken off and I will pay the actual tolls.

  Business Response

  Date: 01/22/2025

  This matter was resolved.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,It appears that Dulles ********* is deliberately indulging in charging exorbitant administrative fees for incidental toll violations due to their faulty system glitches.I am a regular user of ********************** *********. However it appears that my ez pass responder wasnt read by their system on 9/19 and 9/20 for a total of 3 trips I received a notice of approximately $16.30 cents + an addditonal $25 per unread toll for $75 which far exceeds the value of the actual toll in question. I offered to pay the toll under question immediately less the exorbitant administrative fee to no avail. This seems to be a pattern with other users as well based on the *********** can one letter generate 3 times the administrative fees I am more than happy to pay the toll dues. Similar issues with state owned agencies have been resolved with just me showing the ** pass responder and they dont even create an issue because people understand faulty things happen with electronics.

  Business Response

  Date: 12/13/2024

  This matter was resolved. Customer had no funds on his E-ZPass account at the time of the violations.

  Customer Answer

  Date: 12/13/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They adjusted the Administrative fee and the outstanding toll was paid in full.

  Thank you very much for your support.
  
  Regards,
  
  **** ***********
  

  
  

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/16/24 Toll violation in collections for $47.20 Had no idea until a helpful person from the "Dulles Greenway" help desk let me know about all my other violations! I paid it immediately 11/2/24.9/6/24, 9/17/24, 9/17/24 again all toll violations when the transponder apparently died. I was able to get them to remove the $25 "Admin fee" on each violation and immediately paid them. Now I have 2 more violations on 10/25/24 and the ****** customer service has sent me 3 new transponders as I have 4 cars. So long story short, I had to replace all 4 transponders because they all stopped working at roughly the same time. I now have 2 more "violations" that the Dulles Greenway refuses to remove the $25 Admin Fee each! What choice do I have but to pay these outrageous Admin fees for failing transponders? ****** saw the problem and resolved by replacing all of my aging transponders. Dulles Greenway sent me to collections and started making up Admin fees for obvious EZpass equipment failures. I have been an Dulles Greenway and EZpass customer for 25+ years. This is the first time I've ever had a problem with them since they opened many years ago

  Business Response

  Date: 11/14/2024

  We reviewed the information you provided as well as our data. After completing the review, we maintain that you are responsible for these violation(s).  The photo shows the vehicle passing through the toll lane with a red light.  Once you receive a red light and the toll not paid sign.  You have 10 days to contact us to pay for your missed toll without any fee.  We tried for 10 days to collect the missed toll by his license plate, but it was not linked to his license plate.  Once we process the violation and contact the *** for the registered owner. There will be a $25 fee added to the violation.  After 60 days, all outstanding violations are sent the collections.

   

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter about an unpaid $5 toll in June. I thought it odd because I have EZ pass but I paid it given Im rarely on toll roads. I then received a letter this week saying I had to pay an extra $25 because I never paid. Once again I just paid it to avoid any issues. I had paid on my phone and thought maybe Id just clicked away too soon or something. I couldnt find a payment confirmation in my email. This afternoon though I thought to check my credit card, and sure enough the $5 had been paid on June 29. Im concerned that what happened is a scam.

  Business Response

  Date: 07/30/2024

  The $32.25 was the correct charge for missing a toll on the Dulles Greenway.  The $5 toll was probably for the Dulles ********* which is a different road. Can you provide us with a copy of the $5 charge on your credit card statement?

• Initial Complaint

  Date:07/03/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice of unpaid toll from Dulles Greenway on 5/5/2024. The date of the notice was 5/17/2024. I questioned why the tool had been assessed on 5/20/2024 as my ** pass transponder was valid, present in the vehicle, had available funds, and was working. Dulles Greenway responded on 5/21/2024 explaining the administrative fee was a result of the license plate not being added to the ** pass account and because of the effort they had to make in contacting the *** they assessed a charge of $32.25. They further stated that because I did not contact them in the 10 day ***** period I had no recourse. I responded on 5/20/2024 explaining that I did in fact contact them within 10 day ***** period from the date of the notice to formally dispute the unpaid toll notice. I also explained my ** pass statement shows successful toll payments for the same vehicle on the same date demonstrating that ** pass is indeed associated with this vehicle. I provided documentation of both the notice date and copies of the ** pass statement. I received no response. Then on 06/21/2024t I received a final notice for unpaid toll in the amount of $32.25. I again contacted Dulles Greenway on 06/28/2024 and reminded them that I sent them an email on 5/20/2024 to which they did not respond. On 6/30/ 2024 Dulles Greenway responded offering to reduce the unpaid toll to $17.25. I responded to them suggesting that it should be 0 as there is no basis for the toll given I disputed it within 10 days and I provided evidence that the vehicle is linked to the ** pass account and so there is no basis for the charge. I should not have to waste this much time for charges that are clearly motivated by raising revenue and not based on facts.

  Business Response

  Date: 07/08/2024

  We did not receive payment when the vehicle passed through the toll booth.  Mr. ****** received a red light, toll not paid sign and the buzzer went off.  He has 10 days from the time of the violation to contact us to make the payment for the missed toll.  We tried to collect the missed toll from his E-ZPass account with no success because his license plate was not linked to his account. 5/27/24 **************** updated his account with the license plate.  The violation date was 5/5/24.

  ********. Use of toll facility without payment of toll; circumstances to be considered in assessing penalty.

  The toll facility operator may impose and collect an administrative fee in addition to the unpaid toll so as to recover the expenses of collecting the unpaid toll, which administrative fee shall be reasonably related to the actual cost of collecting the unpaid toll and not exceed $100 per violation. Such fee may be levied upon the operator of the vehicle after the first unpaid toll has been documented. The operator of the vehicle shall pay the unpaid toll and any administrative fee detailed in an invoice for the unpaid toll issued by a toll facility operator. If paid within 60 days of notification, the administrative fee shall not exceed $25.

  Customer Answer

  Date: 07/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21940722
  
  I am rejecting this response because:

  (1) Dulles greenway did not provide adequate period for dispute of toll. I was only made aware of the notice of unpaid toll on May 17th. The 10-day ***** period however is being calculated based on the date of the incident which was May 5th. Hence effectively you have provided me with no period to dispute the toll. 

  (2) I have attached a copy of my statement from May for ** pass which clearly shows tolls being charged by the ** pass system on May 5th the date of the alleged violation. So clearly my ** pass was working.

  (3) My vehicle TPS1190 is a leased vehicle and it is and was linked to the correct transponder account as per ** pass website. I have provided a screen shot showing the same. The only change I made on 5/27 was to update my address and not my vehicle information. 

  Please see attachments 

  1. Letter showing the notice date was May 17th. 

  2. ** pass statement screenshot showing tolls were charged to my ** pass account on May 5th the same date as alleged violation.

  3. ** pass account snap shot showing transponder is correctly linked to the account.

  Regards,

  ***********************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 08/22/2024

  Each Dulles Greenway toll lane has a traffic signal that notifies the user when the toll is paid by displaying a green light and also when the toll is not paid by displaying a red light, buzzer and toll not paid sign.  The photo shows the vehicle passing through the toll lane with a red light. Therefore, **************** did receive notification that the toll was not paid at the time of the transaction.  He had 10 days to contact us to pay for his missed toll without any fee.   As a courtesy, we tried to collect the missed toll from his E-ZPass account to avoid sending a notice, but his vehicle license plate was not listed on his E-ZPass account.  However, he did link the vehicle license plate on 5/27/24 which was 10 days after our first violation notice.  Attached is a photo of the vehicle.

  Customer Answer

  Date: 08/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21940722
  
  I am rejecting this response because the response provided doesnt address the issue. I am not saying the toll was not paid and I agree the toll itself should be charged. What I am objecting to is the administrative fee that was levied. I provide evidence to Dulles greenway that I disputed within the 10 day period, I provided evidence the ** pass was working and I provided evidence the vehicle was linked to the correct account and so the reason for administrative fee is not valid. On 5/27 I only changed my residence address on the ** website I did not change anything else.

   

  
  
  
  Regards,
  
  ***********************