Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Eco shield all summer mainly for mosquitoes flies and ants. They always texted me when theyre coming out. They set up an appointment for November 21, 2024 but did not text me this time, They emailed me and sometimes I never look at my emails for a week and did not realize they were coming until they knocked at my door. the day they were here it was very cold and raining So I told them it wasnt a good day for an appointment, Anything you put on the grass would runoff. They continued to call me to set up an appointment even though I said we would continue this in the spring time they were not satisfied. I got on their website and I saw mosquitoes ants and flies were treated from April through the end of October. This was now November 21 winter time. They continue to call email and send me letters so I told him I was canceling the service. When the young man sold me the service he said if youre not satisfied all you need to do is cancel he didnt say anything about $150 charge. I was a good customer and never complained even when I should have. Ive never had them come in my house and treat for anything other than flies, mosquitoes and ants outside. A very dissatisfied Customer

  Business Response

  Date: 02/02/2025

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 02/19/2025

  Good morning,
  Due to a death in the family, I havent been looking at my emails. I just got the wonderful note that this problem has been resolved.
  I want to take this opportunity to thank you for everything.
  I will definitely get in touch with Eco shield and thank them.
  Have a wonderful day,

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with EcoShield Pest Solutions in June 2022 to perform pest control and maintenance on my house. I signed a two-year contract that expired on 20 July 2024. According to the contract terms, I was required to request a cancellation of services in writing within 60 days of the contract expiring. I sent EcoShield an email requesting cancellation on 22 May 2024 and received a response telling me that my account had been marked for cancellation; however, I continued to receive services and charges past the 20 July date, so I emailed EcoShield again to remind them that my account was supposed to be canceled. They responded by sending me a note telling me that I needed to call them to talk to their customer care people to finish the cancellation. I called EcoShield and spent 20 minutes or more on the phone attempting to cancel my account. I finally agreed to have my account put on pause until December and I was told that I would have the option of restarting service. Last Monday, 2 December 2024, I received an alert informing me that I EcoShield would be coming to my house on 4 December to perform bi-monthly maintenancedespite the fact that I had not requested the service. I called EcoShield to cancel the appointment and to ask them why my account had been reactivated without my permission. The person I spoke to said that EcoShield, not I, had the right to start my service again after the pause. I told them that was not what I was told and asked them to cancel my account. The customer *** told me that my account would be automatically closed after 120 days of no service and then she marked my account for cancelation. Again, I was told that I had to speak with the customer care people to cancel the account. Unfortunately, they were all busy and she couldnt transfer me. Since I requested cancellation, I have been harassed on a daily basis with text messages, emails, and calls to my phone. Ive had to block EcoShield on my phone to end the harassment.

  Business Response

  Date: 12/27/2024

  Dear ******,

  Thank you for reaching out and sharing your concerns. We have reviewed your account and confirm that it was officially closed on December 10, 2024. We regret any inconvenience caused by the processes leading up to this resolution.
  As requested, we will not contact you further. Should you have any additional questions or need further clarification, please feel free to contact us. We appreciate the opportunity to address this matter and wish you the best.

  Customer Answer

  Date: 01/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****
  
  

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached at my door by a gentle*** offering services. I wasn't going to agree to take the service for pest control until the gentle*** told me they had a policy in which the pest control could be cancelled at any time if it didn't work. I was also given a customer satisfaction guarantee by the ********. It did not work, and the pest kept coming. I called to cancel, and they offered a free service if I didn't continue with the cancellation. I agreed to give them another chance. It still didnt work so i called to cancel assuming what he *** had told me was true. During the call they repeatedly refused to cancel my account. Eventually the *** on the phone offered to cancel for a 200 fee i refused and mentioned what the *** had told me previously. They persisted I pay 200$.

  Business Response

  Date: 01/03/2025

  Hi ****, 
  
  Thank you for taking the time to reach out with this information. After analyzing your account, I see the $200 fee has already been waived on 11/27/24. As of now, the account closed and there are no further fees on the account. If there is anything else I can do, please let me know. 

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had quarterly services from eco shield for over a year for a house that I am currently renting to tenants. In August and September 2024 I made multiple efforts to schedule a time in early October for the company to come and treat the inside of my house while I was in between tenants. After multiple phone calls customer service always said they would have the local branch call me, but that never happened After three attempts over 2 months. As the time approached that the new tenants would be moving in, I still had not gotten a response. I called one last time and said that I would have to cancel service if they did not schedule a time, but the woman didn't speak English well enough and simply canceled the service and hung up. When I called back I was notified that I could not schedule anything because my service has been canceled. This went from me trying to schedule an additional service, to me writing a one star review and filing a complaint with the better business bureau. A huge customer service fail. They are now harassing me with multiple calls a day, emails, text messages, and letters trying to get me to pay my last payment when they did not do the service. I have repeatedly explained this to them on the phone and they continue to harass me (Even their own text message says that they are "chasing" me) but I am not paying for a service they never provided. Admittedly, I had one last payment in the contract, but they also had one last service on that same contract.

  Business Response

  Date: 12/30/2024

  Dear *******,
  
  Thank you for bringing this situation to our attention. We sincerely apologize for any miscommunication or frustration you experienced while attempting to schedule your service. We take your concerns seriously and appreciate the opportunity to address them.
  
  The $150 balance is not a charge for a service but rather the Annual Commitment Discount Payback, which applies when an agreement is canceled before its term. This reflects the initial discount provided under the agreement. We understand that the cancellation of your service may not have aligned with your intentions, and we deeply regret any confusion surrounding the closure of your account.
  
  To make this right, we would be happy to reinstate your account and waive the $150 balance if you choose to schedule your next bi-monthly service. This will allow us to fulfill our commitment and ensure your pest control needs are met.
  
  We truly value your business and would like the opportunity to rebuild your trust. Please reach out to us at your earliest convenience to discuss next steps.

• Initial Complaint

  Date:10/12/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a service from Ecoshield. I spent hours p***ping my home to be sprayed for bugs. Id made arrangements with them the day before explaining that Id likely be asleep for work when they arrived but ensured they knew where the spare key was and had permission to use it. As luck would have it, I was wide awake when they were supposed to arrive. They never showed up. I subsequently called and canceled the service. The customer service *** was very apologetic, deleted my credit card information and canceled the contract. The following day, their employee Dallas contacts me claiming they came and did the outside of my home and had rescheduled the inside of my home for the following Monday. I told him that if already canceled the service, did not care for the outside of my home being done and explained he should have asked my permission to reschedule me. This company has been harassing me to pay them for the alleged outside services ever since. I have no reason to believe they ever performed the services and I didnt want the outside done to begin with. So Im not paying them for a service I neither asked for nor believe they performed and I want them to stop harassing me. Especially considering that they already deleted my credit card information and canceled the contract. They have been horrifically unprofessional.

  Business Response

  Date: 10/17/2024

  Hi *******, 
  
  Thank you for reaching out with this information. I took a look into your account and it looks like your home was serviced three hours before the cancellation of your account. In most cases, you would be accountable for this fee, however, I was able to waive this fee to leave off in good standings. I have credited the fee on your account and sent you the invoice to your email showing you a zero balance. If there is anything else I can do for you, please let me know. 

• Initial Complaint

  Date:08/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed up to receive the quarterly pest control service. We had the initial service and then a month later we had the company setting up another service. I thought it was a part of the initial service that was still happening. Turns out it was the "egg cycle" service that is billable. This was NEVER discussed by our representitive. He made it seem like our up front cost covered everything until the next application which would be in October. I got on the phone with customer service, talked with ***** (supervisor), and told her their representative never disclosed these charges/services and I was asking for them to cover the one charge of application. They refused and instead offered other discounts that didn't measure up to the $191 total cost of the second application. I was told the remaining services was dependant on the egg cycle service and thus it would almost make our continuing service worthless (money wasted). I am requesting the second egg-cycle service to be covered so we can continue to have our applications. I am extremely frustrated by the shady nature of this company and their unwillingess to fix the illegal nature of not disclosing charges they are dependant for future services.

  Business Response

  Date: 09/07/2024

  Dear *******,
  
  Can you please provide the address to your account? We were not able to find an account in our system under the contact information you provided.

  Customer Answer

  Date: 09/16/2024

  ********************;

  **********************

  Customer Answer

  Date: 09/16/2024

  ********************;

  **********************

  Business Response

  Date: 10/09/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles which includes the egg cycle, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message.
  
  Unfortunately, since this was clearly communicated and acknowledged before you started services, we cannot waive the fee for your egg cycle service. Please let me know if there is anything else I can do for you. 
  Best, 

• Initial Complaint

  Date:07/24/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A door to door sales person, who also represented himself as the owner of the company, solicited us for pest control services on a bimonthly basis stating that we were under no obligation to continue with the service if we were not satisfied. We had two services provided and we had continued pest problems. Upon company scheduling 3rd service, we advised our intent to cancel our service. Subsequently, the company, in spite of the fact of acknowledging receipt of our cancellation request, continues to text and email us scheduling services or wishing us to contact them. We have advised of intent to cancel. Now, contrary to what we were initially advised by the sales person or supposed owner of the company, they advise us that they are charging us a cancellation fee.

  Business Response

  Date: 08/15/2024

  Dear *****,

  Thank you for bringing your concerns to our attention. We take such matters seriously and have reviewed your account and the details surrounding your agreement.
  
  Our records indicate that the service agreement was signed electronically on April 12, 2024, and a copy was provided to you for your records. This agreement outlined the terms of our service, including the process for cancellation and any associated fees, which are officially referred to as the Annual Commitment Discount Payback (****). This is a standard term included to ensure continuity of service as originally agreed upon.
  
  However, as an act of goodwill and in the interest of resolving this matter amicably, we have decided to waive the **** of $169. This adjustment has been made to your account. Please find the signed service agreement attached for your reference.

  Customer Answer

  Date: 08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June *** ******* had a salesman/ technician going around the neighborhood trying top drum up business I agreed to a one time treatment for$160 on 2 properties. I found out that I HAD ACTUALLY signed up for a monthly service for a year with a $240 cancellation fee *** treatment did not work and asked them to cease and desist contacting me. I spent a lot of time trying to get this resolved. I asked to speak to a supervisor and in over a month i was never contacted and they continue to harass me and im sure many other neighbors *** salesman/ technician is no longer with their ******* and Im assuming if true was fired.

  Business Response

  Date: 08/15/2024

  Dear *****,

  Thank you for bringing this matter to our attention. We have reviewed your account and the concerns you've raised.
  
  After carefully considering your situation, we have decided to waive the $240 cancellation fee associated with the monthly service agreement, even though the agreement was reviewed, signed, and delivered to your email upon sign-up. Your account has been adjusted accordingly, and no further charges will be applied.

• Initial Complaint

  Date:07/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for this service via a contract. Allegedly a technician came to my house to provide the pest control service but I never witnessed this occur. Since that time I have requested services to treat ants in my home but twice have been told that a local office would follow up to schedule the treatment which has not occurred. I attempted to cancel my service but was told I would have to pay a ~250 dollar cancellation fee. At this time I want to cancel the service and not pay the fee since I have found that the company is also not holding up their end of the contract.

  Business Response

  Date: 08/14/2024

  Hi *********, 
  
  Thank you for reaching out with your concerns and feedback. I want to sincerely apologize for the experience you have had this far. I understand this can become frustrating, and quickly. I am willing to work with you in the act of good faith on behalf of the given situation. Your account has been closed and fees have been waived. Please let us know if there is anything else we can do for you. 
  
  Best, 

  Customer Answer

  Date: 08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please be aware that the remaining balance on the account number ******* with said named business has been paid. Thank you for your assistance in this matter.
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (Day 1) A representative named ************ came to our door on June 11, 2024 around 6:30 pm explaining ************ for the outside and inside. We told him we would like to think about it and to call us the next day. He asked for my email so he could send some information about the service they provide, I gave him the email and and my phone number and said to call us tomorrow June 12, 2024. (Day 2) June 12, 2024, We never received a call and when we arrived home from work their was a door service advertisement on our door, opened up my email and saw their was a bill for $180.00 for service. Contacted the rep that evening and asked why did someone come to my house without our permission when we asked you to call us, he stated I apologize I told them do not do any service and they did it anyway. I sent a text @ 9:06pm stating, "My husband and I are still considering your service, we are thinking about starting in September before the winter hits please reach out to us at that time, never received a response. We come home from work Friday June 14, 2024 with another invoice for $180.00 by now I'm very upset, I called the company @ 4:37pm and told them to close this account we never gave anyone permission for service. The representative on the phone would not close the account stated we owed $180.00. Called back again asked this account, I received another invoice this time for $360.00. All of this is within a matter of 3-4 days. We were told you owe us $360.00, $180.00 for Service that we did not request and $180.00 for cancellation fee for not canceling within *********************************************************************************************** September, we also did not give permission for service, I also called Friday June 14, 2024 @ 4:37pm and received an email confirmation from you @ 5:36pm the service has been cancelled. This all within a matter of 3-4 days.

  Business Response

  Date: 07/30/2024

  Dear ******,

   We apologize for the miscommunication and the subsequent billing that occurred. As a gesture of goodwill and to address the inconvenience caused, we are waiving the $360 balance on your account. This includes the service charges and the cancellation fee.
  
  We strive to maintain clear communication and ensure that our customers feel respected and valued. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues in the future.
  
  If you have any further questions or concerns, please feel free to reach out to us at ********************************* We appreciate your patience and understanding.
  
  Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
  
  Sincerely,
  
  Customer Feedback Team

  Customer Answer

  Date: 08/01/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************