Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 4/9/2024 (invoice date).Amount of ******************* $2,575.59 + Materials I provided to Company (incurred cost of materials provided ~$4,5000). The quote on 3/22/24 included postage as part of the quote, then I was told to buy and mail stamps and it would be credited to invoice.What the Business Offered to Provide: Hand Addressing of Envelopes, add signature to letters, fold letters, put letters in envelope, seal envelopes, and affix postage. Nature of Dispute: The postage stamps were placed very "crooked", in the incorrect location on the envelope. The letters were folded backwards with the print facing outwards from the envelope. The end product was too sloppy to be used.Attempted Resolution: ***** was notified via email that the letters were unacceptable and advised the letters had been sent back. She responded: "I want to apologize for the stamps being applied crooked. We have found that have the stamps placed not perfect, as a machine would, gives the mailing more personalized and real. If you want us to keep them perfectly straight in any future projects we can do that". They then wanted me to pay for postage again. I responded: "Ive already paid for the postage. Your company did not affix the postage in an acceptable manner. We wanted to be sure we have given you an opportunity to fix it". The letters sat for 2 weeks before they began "Fixing" them. The envelopes/letters were delivered to them on 05/03/24 and I recieved the 2 boxes of letters/envelopes back on 5/23/24. The order received back was in worse condition than before. At this point (05/23/24) I requested a refund for invoice #***** and the materials I provided them (********** Paper with Color Printing and Postage). I did not receieve a response to that email. On /529/23 I sent another email to ***** requesting a refund and reimbursement for my cost of provided materials, as I needed to have work done by another vendor. No response to date. Order/Invoice #: *****

  Business Response

  Date: 07/12/2024

  Responding to a complaint made by a client.  We have provided detailed emails and a letter.

  Customer Answer

  Date: 07/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21794983
  
  I am rejecting this response because:

  
  They offered an inadeqaute resolution. We need to be reimbursed for the customer provided materialsas well. PLease see attached written response.
  
  Regards,
  
  *************************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 07/25/2024

  This is the original quote (attached), prior to adding the additional 368 letters. After making an adjustment for the additional letters added to the quote would be $4,485.26 original quote +$412.16 (+ Applicable Tax). They made me mail the stamps to them instead of them being provided by them as orginally stipulated in the quote They said they would be credited to the invoice. A refund shuould reflect the adjusted amount (added quantity) of this original quote (that includes the stamps), plus the damage to customer provided materials by refunding replacement cost.

  Business Response

  Date: 08/07/2024

  We are waiting on the **** to respond with credit of postage; should have by Friday at the latest.  After that we will list down a refund amount.

  Business Response

  Date: 08/09/2024

  We replied earlier but here is our next response, it has NOT been 10days

  Customer Answer

  Date: 08/25/2024

  It would not let me respond with our rejection. There was not enough context to the message to accept it.

  We recently sent them a final invoice for reimbursement and refund. 
  

  We are nearing the point where this matter will need to be resolved by a Jury Trial.