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Business Profile

Auto Services

Champ's Auto of Sterling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from Champs with a 3 month warranty, back on 5/27/23. There were a few issues right off the bat (ie A.C. wasn't cooling, several scratches, tires were low) They repaired the items within 3 days of my purchasing the car. Fast forward to July 18, 2023 I was coming up the mountain and the speedometer/RPM were stuck at 30,000 and took awhile to come back down, I called Champs and they stated that they were very busy as people had gone on vacation and that I could take my car anywhere as the warranty should be valid anywhere. I made an appointment at ***** dealership in Front Royal, VA where I live for 7/20/23 which was two days prior to me leaving for vacation to Florida. On Tuesday the 25th while I was still in Florida I had a friend drop my car off at Champs because the Estimate sheet that I received from ***** stated several items that were extremely bizarre and basically stated that this car was not what I thought I was buying. ( I have included the estimate sheet) It states that the engine looks like it was recently removed and replaced with a used one and that the steering is way off center, additional the check engine light was on and pulled a code of **** which is either a oxygen or speed sensor. When I purchased this vehicle, none of this was indicated on the *** ***. They sold this car under false pretenses. It appears in my opinion to be a lemon. In addition to all of this, they have been remiss in calling to update me with a status on my car. They have had it for 6 days now and I have had to rent a vehicle at my own expense to get around. I want the repairs to be done but Champs has stated that these items are not under warranty.

    Business Response

    Date: 08/19/2023

    Good afternoon,

    We have already fixed customer's vehicle and agreed on repair costs.

    Thanks,

    ****

Champ's Auto of Sterling is NOT a BBB Accredited Business.

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