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Business Profile

Used Car Dealers

Pro Auto Expo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im financing a car through pro auto expo, I picked the car up December 13th 2024, I put down 2000 dollars and so far Ive paid 6 months. Thing is 7 hours after I picked the car up on December 13th 2024 I lost all my oil pressure I took it to a mechanic I let the dealer know everything that was going on and they were very blatantly saying theres nothing they could do I have to wait for my warranty to take effect which was 30 days. Waited the 30 days finally made a claim and there warranty they provided kept asking for more break down of the motor to find the part that broke. Well they found the oil pump had a crack in the oil pump gear so the problem was found the warranty asked for more. This is over 4 months that it took for them to finally figure it out they only paid about 56 percent of the total bill which was *****. So I had to pay ******** out of my pocket after Im already paying the dealer ***** they arent willing to help me they told me that was all on me and they arent able to do anything about it. They told me over and over the car was running great no issues at all. Im having transmission issues as well and they say they knew nothing about that or the motor issues. Im struggling bad all because something they didnt want to tell me. I was told it was in great running order and I drove it. It felt fine until it got warm but Ive already signed the contract theres nothing I can do now and Im really hoping for some help. They are a very scammy dealer. It goes into a lot more detail. They avoid contact with me.

  • Initial Complaint

    Date:04/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for a car they said I need 1500 down I sent the payment never signed any contract then they said I was denied and now they are refusing to send me my money back after a month and a half of them saying its being processed, I never signed a single thing they never said no refunds I have all transactions on record

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a van on 01/04/1025. A week later it broke down. I tried to go back to the dealer and they stated they were going to fix it However it was never fixed. They have the VAN on their possession and wont return my money or the VAN. I went back to the dealer on 01/20/1015 to try to pick up the car but they stated the car was not fixed yet. I have been out of work for a few days now. I paid to get the VAN towed because it broke down in the middle of the road. The only thing I need is my $3000.00 back and to void the contract since they did not deliver what they promised. Thank you in advance for your help. Transaction number 6268. 2016 RAM ProMaster Cargo VAN

    Business Response

    Date: 02/06/2025

    Hello, first thing is the vehicle was SOLD AS IS and there was no in house warranty. This client was being very unprofessional and unrealistic. He purchased a 2016 Ram promaster with 170K miles on it. it is not a brand new vehicle. The vehicle had a issue with the alternator. Which we replaced for the customer. As a used car dealership there are some things that are not in our control but as a business we try to assist all customers if they have any issue. We replaced the alternator, that is what the client requested. The client was being unrealistic about time frame. The vehicle was dropped off Friday night after business hours, and was ready for pick up Monday by end of business. The client wanted the work done by Saturday but the shops are closed on weekends. The mechanic came in to try to work on his car only because of the customers request. It took 1 business day to repair the vehicle. The repair was done properly and in a timely fashion. We will not be canceling or returning the down payment

     

    best regards 

    Tony 

  • Initial Complaint

    Date:12/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was informed by finance department that I would receive my refund in 10 days but almost been a month and when mention it they talk around it

    Business Response

    Date: 12/31/2024

    Hello, the customer has been handled. The customer is now satisfied and has left us a nice ****** review.

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking at a ****** 370z was told I was approved and the car was ready to go so I drove 4 hrs got there and was told the car wasnt ready but too put a down payment and they would deliver the car the next day and then the next day they claimed the transmission was bad! So keept running me around the **** its been a month they wont answer me about where my money is! They took 2k and ran! Plus had me pay $400 for insurance and they wont send that money back claim its ** not there problem and wont pay me for my time and lying to me

    Business Response

    Date: 08/22/2024

    We have resolved this issue with the consumer.

  • Initial Complaint

    Date:07/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I hope this message finds you well. My name is **********************, and I am writing to formally file a complaint against Pro Auto Expo located at ****************************************************************************On June 5, 2024, I initiated contact with Pro Auto Expo by submitting a credit application for a 2017 370z. I was in communication with a sales representative named ****, who provided me with a financing offer of $550 per month with a $2000 down payment on June 6, 2024. Subsequently, I was instructed to secure the vehicle by sending a $500 deposit via CashApp to $ProAutoExpoInc on June 7, 2024.Despite multiple attempts to finalize the purchase, I encountered numerous issues upon visiting Pro Auto Expo on June 18, 2024. It became apparent that there were discrepancies in the information provided on my credit application, specifically regarding my income and employment history. Furthermore, I was informed of an unforeseen $800 processing fee for the refund of my initial deposits, which were never disclosed to me at any point during the transaction.Attempts to resolve this matter with Pro Auto Expo's staff, including ****, ****, and ****, have been met with resistance and unprofessional conduct. Despite assurances of a prompt refund, I have yet to receive any reimbursement for the deposits made, totaling $1500.After exhausting all internal avenues for resolution, I am seeking your assistance in addressing this matter and ensuring a fair and just outcome. I have documented evidence, including correspondence and recorded conversations, to support my claims.I kindly request your intervention in facilitating a timely and equitable resolution to this dispute. Your prompt attention to this matter is greatly appreciated.Please feel free to contact me at ************ or at ************************* to discuss this further.Thank you for your time and consideration.Sincerely,**********************

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I first purchased the vehicle it start giving me problems in the next 2 weeks.So I towed the vehicle back to them they keep it for 3 months without communicating me about the vehicle. My warranty wind up paying them 4800 for a new engine they informed me a dealership had to fix the car because they couldnt after they did the repairs everything start going wrong with the car that I didnt have problems with at first.The next day I send the car back because it was smoking from the so.I took the car to infinity they did a daigonse on ther car and explain to me what did wrong how did they damage it.It also gave me paperwork stating how the ruin the car.So I ask the owner **** what dealer he sent the car to he said victorys I contracted victorys the informed me **** was a liar they never did no work on my car so I ask **** who did the repairs he told me he had to double check .

  • Initial Complaint

    Date:04/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They listed a vehicle on their website for sale. I visited to inquire about it and it wasnt even ready for purchase. I repeatedly inquired about it at the request of the salesperson (*******) and she continuously said it wasnt ready. I asked her repeatedly but not excessively about updates per her request and I eventually found it removed from their site despite my serious desire to purchase. She continued to not respond and still ran my credit despite selling the vehicle out from under me.

    Customer Answer

    Date: 05/02/2024

    Good Afternoon,

    In response to the request for verification of whether the company has addressed my complaint directly: I have still not received any resolution to my complaint or further communication from Pro Auto Expo.

    Respectfully,
    ***************************

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from them, I was told multiple times since there was a check engine light if it was anything high priced they would fully cover it within a 6 month warranty they offer. I also believe they fluffed the numbers which is obviously illegal... by saying they gave me 3k for my car but the total financed after tax was 11k-12k when on line it was 9k. I expected about 3k in taxes but not 6k because that's apparently what it was if they gave me 3k for my car. either way I payed what I thought I would. But when I got it home I took it to a garage the next day, to look at it per the dealerships instructions. because they said it would pass inspection no problem. the guy from the garage told me it would be roughly 5k to fix, missing catalytic convers, wheel bearings are all but gone, springs were cut and due to that strut towers need to be replaced. I call in and they act like they never offer any warranties at all. so I looked at my paperwork and realized they did a switcheroo on me. originally he showed me warranty on paperwork when his wife printed it out but then he said you're missing a page, reprinted it and gave me a whole new packet to sign. I signed it assuming it was the same paperwork. which I know I should've looked... but they outright scammed me. now im sitting here with a 5k bill and less than a month to inspect this car my only car for my 3 hour a day drive to and from work. I was told by one of the salesmen I originally spoke to that they would fully cover this. he's been beating around the **** for 2 weeks now saying the ** is going to call me. and this morning when I told him we needed to start ASAP, my number gets blocked and im getting nowhere with them. I just want them to fix the problems on this car. They clearly sold me a lemon, possibly laundering money as well... I don't know that for sure...

  • Initial Complaint

    Date:02/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 13 of 2023 I sent Pro auto expo 500 dollars because they told me I was a refundable down payment on a car so they wouldnt sell it to someone else. Two weeks after that they sold the car and about 2 weeks after that I contacted them for the refund of my 500 dollars and they said they were working on it about 2 weeks after that I called again and they told me they would not refund me and claimed they never said they would refund my money so now Im out 500 dollars and they didnt even hold the car for me. Also they have a 2 star rating and reviews also say they sell cars that shouldnt be sold.

    Customer Answer

    Date: 02/22/2024

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Pro Auto Expo regarding complaint ID ********.

    Regards,

    ***********************

Pro Auto Expo is NOT a BBB Accredited Business.

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