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Find a Location

Exline Automotive has 1 locations, listed below.

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    Business ProfileforExline Automotive

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    7661A Fullerton Rd, Springfield, VA 22153-2816
    BBB File Opened:
    6/1/2001
    Years in Business:
    28
    Business Started:
    2/1/1996
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. George Hall, Owner/ Manager
    • Ms. Liz Hall, Owner
    Contact Information

    Principal

    • Mr. George Hall, Owner/ Manager
    • Ms. Liz Hall, Owner

    Customer Contact

    • Mr. George Hall, Owner/ Manager
    • Ms. Liz Hall, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I took my **** to exline automotive to diagnose any issues from an auto accident ( I was rear-ended on November 3, 2022) I was instructed by the body shop that I took it to, to take it to a mechanic shop the specialized in off road vehicles. I was recommended by another **** owner that this place was good for off road vehicles. I took it to them on 21 November, because that was the earliest they could see me, with the instructions to check the rear axle housing, rear drive line, transfer case and all other areas that may have been damaged upon the impact. Instead they tried to diagnose a squeak without ever looking into the other issues. They then took my rear differential cover off and looked at my gears and lockers, with a diagnosis that my gears were "completely rusted out and needed to be replaced". I thought this sounded a little excessive for the small scratches that were on the cover. I asked for pictures and was told that they would be provided when I brought it in for repairs. I asked them to put the cover back on and refill the oil so that I could pick it up, because I did not have a rental car or another vehicle. They charged me $213 less a 10% military discount to pick it up. I was also told that these repairs would be out of my own pocket because they were not as a result of the accident. I took it to the local dealership on November 22 and explained to them what the issue was and was told the next day that my gears were fine, that my **** had basically no damage (other than scratches on the bumper that is being replaced by another company). Upon request pictures were taken of the gears showing no damage or no rust. I feel that they saw a woman service member and thought they could take advantage of her and get money out of her.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brandon C

    1 star

    01/08/2023

    MONEY GRAB.. I brought in my Porsche Cayenne for a wheel alignment. They stated that my front right camber couldn't be adjusted and that I needed new front control arms. I was not provided the previous measurements but just the current measurement of the wheels so I'm not sure if they even tried to align the wheels as they were super busy that day. I was charged $190 just to be told that my wheels are misaligned which I knew before I took it in... According to this forum (https://rennlist.com/forums/cayenne-958-2011-2018/1167114-wheel-alignment-front-left-camber.html), it appears the tech does not know or did not put the time in to align the vehicle correctly. I maybe wrong but given how little time they had that day, I'm inclined to believe that lack of time was the cause. If they did not have the time, they should've rescheduled me instead of suggesting more service that was not needed. It's been a week and they haven't reached out to me about any further service which suggests this is all true that they never tried to align the wheels or have the expertise. Don't bring your German vehicle here!!!

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