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Business Profile

Collections Agencies

Vance and Huffman, LLC

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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 826 total complaints in the last 3 years.
  • 288 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a notice that I have a collection from VANCEHUFFMAN on my credit report. It says it was opened on 01/22/2020 for 296 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA.

    I would like for this collection to be removed asap or I will file a **** and FTC report.

    Business Response

    Date: 12/22/2022

    Vance and Huffman have reviewed *** ********* complaint. On 8/25/2020 Vance and Huffman received a dispute through e-oscar. There has been no contact with *** ******* at any time since the account was obtained on 1/22/2020 other than responding to his disputes. An initial letter was sent on 1/30/2020 to make *** ******* aware that his account was now in our office and to please contact Vance and Huffman to resolve. The account was opened on 4/30/2015 paid on through 7/30/2016, last payment in the amount of *******. The charge off date was 1/26/2017. On 12/15/2020 we received a 2nd dispute and the account was validated. On 10/22/2021 we received 3rd a dispute and again all documentation was sent for *** ******* to review. On 6/13/2022 we received a 4th dispute and again all validation was mailed to *** ******* for his review. On 11/25/2022 we received a 5th dispute and at this point validation was sent on numerous occasions, *** ******* has never contacted the department to speak in regards as to his dispute. If *** ******* would like to contact the office, we will be more than happy to assist him in any way we can in regard to his dispute.

     

    Regards,

Vance and Huffman, LLC is BBB Accredited.

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