Business ProfileforBerglund Ford Mazda

02/14/24: Purchased a new CX-5. Arrived around 3:00PM and drove off the lot around 8:30PM. Car was great. Sale good. No complaints. BRAND NEW 2024 vehicle on their lot barely a month. 03/02/24: Planned to wash my car on this day. While at the laundry washing a comforter to store for the season, the noontime sun revealed a bunch of scratches on the hood of the car. This is damage caused (likely) by taking the car through a brush-style car wash or improper detailing. I reported the damage IMMEDIATELY, via text to my salesman. I was asked to bring the car over to have this corrected. 03/05/24: Delivered the car and left it for correction. It was returned to me two hours later (evening). No way to inspect the repair at night. 03/06/24: Rained all day so no way to check damage repair. 03/07/24: Damage is still there. Contacted salesman again by text. Says he'll speak to his manager. Later says bring back the following day, but then says weather looks rainy so delays it. 03/08/24: I asked the salesman for manager's name and again on 03/12/24. He never responded again. 03/12/24: I contacted dealership through the website and finally got a call back from the service manager, ****. Another trip to have the paint corrected results in no improvement. **** proceeds to advise me, in person, that other cars on their lot have similar damage. I asked to be reimbursed for the damage they caused or send it to be paint corrected. I contacted Mazda directly to file a warranty claim. At this point, the dealership blames the damage on ME. I had not washed my car AT ALL. Berglund had washed it THREE times. They lied and Mazda corporate advised Berglund said it "wasn't a warrantable fix because I caused it." Mazda says they are obligated to side with the dealership even if they are untruthful"? I paid $37K for a brand new vehicle the dealership damaged and they won't make it right. Unacceptable to blame me. Moreover, they plan to sell other new cars with similar damage