Business ProfileforSpeedee Oil Change & Tune Up

When walking into the business, the receptionist was very rude and had a nasty attitude starting off with asking my name. When I asked them if they could show me what was wrong with my car, they told me that they would, but no one did not. The receptionist tried to charge me for services that were not completed to my vehicle. When I have the receptionist my card to pay for my purchase she said the card doesn’t work and handed to me. I told her that I just checked my card and I know I have more than enough funds on it. I asked her if she could check it again and she asked me well did you transfer funds, and I told her that I don’t need to. So I gave her another card and paid for my services. After I paid for the services that were completed, I went out to look for my car and could not find where they parked it. I had seen them pull it around front, but it was not there. So I told the mechanic I’m looking for my car, and he told me oh it’s parked on the side of the road. And said it with an attitude. They could have just told me it was there when they sat my keys on the counter. I honestly feel like I was treated that way because of my skin complexion. I will never in my life step foot on that property ever again. I do not mind paying for any services that I needed for my vehicle but customer service was the worst. And to be treated like i was beneath them bcuz I am black was wrong. A friend of mine was very unhappy standing beside me watching me get treated so unprofessionally.

Miss W** brought her vehicle here for an oil change and State Inspection. Her car failed State Inspection for emergency brake not holding. When our Tech called her to offer our services to find the problem she declined saying she just had brakes done and had just used her e-brake and it worked ( with quite the "Upset" voice as my tech said). When she came in she was asked if she was here to pick -up and the cashier started to enter all charges in and had mistakenly added a brake diag. which was corrected by me and she apologized taking the charge off. Miss W*** also wanted to see what was wrong with her car and I explained we were not sure what the issue is and would have to be taken apart to see., that at this moment it is not holding. The first card she used was "declined" and cashier in a low voice showed her the reciept showing so, she procceded doing something on her phone and we both thought she was transfering funds and was told again she had just checked and it had money on it, cashier tried a second time with the same results as the first time 'Declined" and the Miss W*** provided a second card which went through fine. All the time this was going on Miss W*** and her friend were very very rude covering there mouth with their hands talking back and forth in a very negative way. We had to park Miss W**** car on the street because we always run in to a lack of space issues and she was shown where her car was and she was never mistreated in anyway from beggining to end of the whole process. For her to say that she was "race" treated in anyway is totally a Lie and a way to use it because her car was rejected. I wish her best at the next garage.