We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wigs

Ashimary Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I imitated a return on 5/3/25, I received return instructions and a msg that I would be refunded once the item was received. The company confirmed via email they received the item on 5/8/25 yet have not refunded me. Not only that, but every time I email to follow up with them the respond with the same set of questions as if I am initially requesting the return. This has gone on for a month. I would like a refund

  • Initial Complaint

    Date:06/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. Date of Transaction:Order Date: May 22, 2025 Delivery Date: June 2, 2025, at 1:10 PM 2. Amount Paid:$157.50 3. What the business committed to provide:Ashimary Hair advertised a "Light Yaki Straight Invisi Strap Snug Fit 360 Transparent Lace Frontal Wig" featuring:Transparent lace Glueless application Comfortable fit with adjustable cap size (18"-23.5")Adequate parting space (middle, side, or free part)4. Nature of the dispute:The wig received does not match the advertised description. Specifically:It does not fit properly, particularly around the ear tabs, making it ************* lacks adequate parting space as advertised, significantly differing from product images and descriptions online.Upon immediate notification to Ashimary Hair on June 2, 2025, at 2:04 PM (less than one hour after delivery), I provided clear photographic evidence that the wig was unused and in original condition. The company initially offered only a $15 gift card and subsequently falsely accused me of altering the wig, despite repeated assurances and evidence to the contrary.5. Whether or not the business has tried to resolve the problem:Ashimary Hair has not sufficiently attempted to resolve the issue, instead:Offering an inadequate gift card compensation.Accusing me of altering the wig despite provided proof to the contrary.Repeatedly requesting unnecessary additional photos, causing delays and contradicting their own refund policy.6. Advertising details (if relevant):The product was advertised on Ashimary Hairs official website with a detailed description that does not accurately represent the delivered wig.This comprehensive account supports my claim and request for a full refund of $157.50.

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wig to wear on my upcoming trip. I changed my hairstyle due to weather we may be experiencing and decided on a different style, so I tried to cancel my order. It says I have to email to cancel if it hasn't been processed yet. I sent an email to ask for it to be canceled. They asked why,I told them. They offered to give me something else. I told them I didn't want a wig at all and that I would like a confirmation of cancelation. No response for hours. I just got a response and they tell me they can't cancel,its easier for THEM to give me a different item. It takes 3-4 to process and another 6-10 to ship. My order still says "unfulfilled" so its still within the time frame to cancel and they are giving me a hard time and refusing and im getting so frustrated. Below are screenshot of my initial email with response and the other is a conversation via chat on their page and a copy of my order status and their policy if paid in full. I used Afterpay so they've been paid in full already and now they don't care.

  • Initial Complaint

    Date:05/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a partial refund but I havent received it and I now want a full refund for my order

  • Initial Complaint

    Date:05/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 12th I purchased a wig and received it tried it on and it was a bad uneven cut tried to replace it for a new wig all Im getting is the run around with no resolution

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from this company and when it arrived I tried the wig on it it was too small. There is. 14 return policy so I emailed the company on 4/25/25 the hair was ordered/purchased on the 4/21/25. I have corresponded with the company back and forth repeatedly telling them I would like to return the wig. They asked me to exchange the wig for an option I didnt not want I told them multiple times I just want my money back. They refuse to send me the information to receive and accept my return for a refund.

  • Initial Complaint

    Date:04/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a wig from ************* They were very professional with letting me know my wig was on the way. Once I got the wig and installed it(same day). I notices hair was shedding bad. I did not alter the wig at all besides curl on low heat. I am a licensed cosmetologist and I know how to take care of hair. 4 days later I washed the wig, and saw tons of hair in the sink. I know wigs shed so I didn't think much of it until I got ready to install I noticed it was missing a huge patch in the winery noticeable. I reached out to them immediately and they said they would give me $20 for my $160 purchase that is no good. I think half my money back would suffice. I will even mail the wig back to them so they don't feel like I am getting a free wig. I am so upset and I really was excited to try out their company.

  • Initial Complaint

    Date:03/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/15/2025 date of purchase.Filed a refund and return address and label 03/16/2025.Explained to the company that the product is too small ( a wig). And I would like the return address information to return the product. The returned my email stating to braid my hair which I has already did and the wig was small and did not fit my head correctly. They offered me a $20.00( credit I assumed and to keep it because it would take to long to issue the refund 30 days. I said "no" keep your $20.00 and send me the return information because I do not want to keep something that I cant use and you have my $189.00. Today is 03/23/2025 and have not received a response. This is within their return policy requirements.

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 4 units from this fraud of a business. The wigs look terrible and the hair is not human as advertised. I have been messaging daily with seems to be a robot that keeps asking me do I want to exchange for another unit.I have repeadly stated that I want to returned and receive a full refund as allowed, per their return policy.THIS COMPANY IS A SCAM AND DO NOT PURCHASE ANYTHING FOR THEM!

  • Initial Complaint

    Date:02/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid in full and been waiting for my merchandise to ship. The first time I emailed them, they said they will ship after the holiday and they will expedite my shipment. I accidentally deleted that email when I was cleaning out my gmail because it was full. The second time I emailed them wanting a refund because based on their refund policy I have 10 days from PURCHASE DATE to be able to get a refund if theres something wrong with the merchandise. So essentially by the time they ship I would already be outside of the window to return the merchandise if there was something wrong. But in the email, they told me the holiday was over and they will ship that day 2/5/25. They did not ship at all. I have sent a follow up email again wanting a refund. So far I have heard nothing back. I just want my money back. I should not feel like I am jumping through hoops just to get something I paid for. I have since started a dispute on the charge because I dont feel like I need to be in limbo with anyone about something so trivial.

Ashimary Hair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.