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Business Profile

New Car Dealers

Midpoint Chevrolet Buick GMC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 4/11/2023

    Purchased a CPO (Certified Pre-Owned) vehicle from Midpoint GMC. They never disclosed that the prior owner was in possession of the other key fob remote during this transaction. I test drove the vehicle and signed the papers, the dealer delivered the car to me 2 days later. The delivery man asked me to sign for the vehicle, which I did. At that point he gave me only one key fob . This was the first indication there was only one key fob. I asked him where the other key fob was and he laughed at me and said this is all he was given. I immediately called the salesman ****** ***. knew all about this and told me the prior owner still had it. I wish he had disclosed this to me prior to purchase as I would have held off buying it until this dealership made a new key fob.
    (Which would deactivate the one the prior owner still has as well).
    It is not a good feeling knowing there is a live key fob out there that gives someone access to my vehicle, and I don't know who they are or where they are.
    I have asked both the salesman (**) and the General Sales Manager (**) about this issue. They only said they asked the prior owner about it and never heard back. I have asked multiple times for them to send me another key fob with the key cut for the vehicle. Crickets so far. Buyer beware of this place!
    I want this dealership to send me a keyfob with the key cut for this vehicle, as should have been done before I even purchased it.

    Business Response

    Date: 06/05/2023

    This responds to the complaint
    filed by ******* ******.We have ordered a new key for
    Mr. ******.  When we receive it we will contact Mr. ****** so that he can
    bring his vehicle in and we can program the key.We have spoken with Mr. ******
    about this and understand he is satisfied.Please let us know if you need
    additional information.

    Customer Answer

    Date: 06/11/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* ******

Midpoint Chevrolet Buick GMC is NOT a BBB Accredited Business.

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