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          Duncan Ford Mercury Chrysler Dodge Jeep has 1 locations, listed below.

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            Business ProfileDuncan Ford Mercury Chrysler Dodge Jeep

            New Car Dealers
            BBB accredited business

            Contact Information

            19999 Virgil H. Goode Highway

            Rocky Mount, VA 24151

            Visit Website
            (540) 483-0253

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

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            Customer Complaints

            7 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/15/1989

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This dealership offers the sale and service of Ford, Mercury, Chrysler, Plymouth, Dodge, and Jeep vehicles.

            Business Details

            Location of This Business
            19999 Virgil H. Goode Highway, Rocky Mount, VA 24151
            BBB File Opened:
            4/15/1990
            Years in Business:
            34
            Business Started:
            11/15/1989
            Business Incorporated:
            1/1/1990
            Accredited Since:
            3/15/1989
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Franklin Ford Mercury, Inc.
            Business Management
            • Mr. Gerald Duncan, Chief Operating Officer
            • Mr. Connie Quesenberry, Office Manager
            • Mr. Craig Pauley, General Manager
            Contact Information

            Principal

            • Mr. Gerald Duncan, Chief Operating Officer

            Customer Contact

            • Mr. Connie Quesenberry, Office Manager
            • Mr. Craig Pauley, General Manager
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            December 15th I bought a 2014 ****** Xterra (*****************) for 20,737.67 from Duncan. In the photos advertised it hides damage on the car and when asked if there were any problems or anything they said no. Upon driving the car home there was a belt squealing, when looking at the problem I noticed the Damage from an unsaturated crash and damage to the Air intake. **** agreed to fix the belt and air intake. on December 16th my partner was driving us around in the car when she hit the horn nothing happened. well more troubleshooting I found the Car horn was missing. but when I brought that up to the dealership they said that the horn did work when inspected. but that cant be true because there was no fuse and after I replaced the fuse when I locked it it would no honk and it did not do that at the dealership. Also on Jan 16th I was looking back on pictures taken on December 16th and noticed parts of the suspension is missing ( Drivers side sway bar link is missing) also another reason if the car was properly inspected it would not have passed
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            Read 6 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Lisa D

            03/10/2023

            I bought a car sticker price off the lot in 2021 summer. Have not been on a trip have about 21,000 miles on my jeep. Had a little bump and took it to the body shop. (Body Shop did do an excellent Job and Todd is GREAT) I noticed I needed it inspected as well so I asked to send it to the service department to kill to birds with one stone basically. get it all done. They called me a the end of the day and said (A GIRL) your two front tires failed inspection.. you have two options... pay 950 for two brand new tires or I thought she said 840 for 4 brand new tires. Im like what...? My tires had tread on them. Never the less I told them to reject it. When I left I took it to two other places to get second opinions.... BOTH SAID the tires had enough tread on them to pass. ? Now... Mr. Craig *****? Do you care that you are doing this to people or is it all about money? I already bought a car sticker price off your lot, and take there for service.... NO MORE...... thank you body shop man you were nice and good, caring and did a good job...he gets a 10 star but service gets a 0! I prefer not to leave my name but you will know who I am look up your records.... you rejected my car... so I have to drive around with a rejection sticker on a brand new car with tread on my tires.... I will buy tires of course... but not from you.... or nothing else from your place. Beware of inspections there people...... beware....
            Read 3 More Customer Reviews

            Local BBB

            BBB Serving Western Virginia

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