Business ProfileforDavis Heating, Cooling, Plumbing and Electric

11-09-2023 Thursday at 3pm, **** ****** sold the **** Heat Pump system, plus full new duct work, plus humidifier and dust and pollutant filtration system. 11-9 was the day Mrs. ****** came home from having a total knee replacement. Mr. ****** Paid 50% down $16,530. Balance shows 17,000.46. They came on 11-15, 11-16 and the 17th to install, last day, they wanted to show us how to work the thermostat, but we had a medical emergency, Mrs. ****** had a blood clot in her leg, they stayed in the home, but we had to go to ******* to the doctor. We have medical records. We called because the temperature would be 66 to 67 in the bedroom and in the middle of the house it would be 75. The humidifier was supposed to be set on 45%. The humidity is ranging from 21 to 47%. The last time they came they said he guaranteed it was fixed that time. it did not fix the problem with humidity or temperature. We called and they came. Different people came to try to fix the problem and we were told different reasons while we were having problems. 1st time they came they said a wire was not connected to the humidifier and he connected it. They attempted to fix the temperature several times but never were able to fix it. Another time the humidifier was not reset by the technician. He reset it. They attempted to check the temperature with their controllers. I still think the mercury thermometer's work great, but they say their digital works better. We have mercury thermometer in the bedroom and main part of the home. Then they left one of our vents unconnected and told us to just shut the vent and this would solve the temperature problem in the center of the house. We did but it did not help. We insisted that they connect the vent to the duct work. He said the reason it was left unconnected was because we have a fireplace. I said it had been hooked up for over 20 years and the gas logs are ventless. Then we were told to leave the doors open in the bedroom at all times to keep the temperature right but did not work. Then they said leave the bathroom door open at all times, but it did not work either. They had sick people connected with the office and we are very sorry. Mrs. ****** has had two major surgeries and a blood clot during this process. It has been very uncomfortable for us both. We have delt with this company before and had good luck but not this time.