We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

GCR Tires & Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service was done on 3/15/23, paid a total of 190 dollars, 94 for alignment, 96 for rotate n balance the tires, the service adviser named ****** ******** called me after the service was completed, upon arrival he showed me how much the front end was out on paper and said 2 of the tires were wore a lot but had plenty of life left on them and would pass inspection easily, forward to 4/5/23, I went around the truck looking at the tires and seen two of them were completely bald across the middle of the 2 tires, I went back down to the business on 4/7/23 and got Mr. ******** to come out and look at the two tires, he said they were fine even after I got a 2nd opinion before I visited ****** in which another auto repair center said they would fail inspection. He ask what I wanted, I said I thought I should be refunded for the rotating n balance charge of 96 dollars, not the alignment charge of 94 since it did need it. I told him that now I had to go buy new tires and pay again for mounting n balancing, he again asked what I wanted, I responded that I thought he should work with me on this, I told him someone should've called me and made me aware of how bad the 2 tires were so I could've at least had the option to not rotate n balance done until new tire were bought. Ive used this business a lot of times with zero issues until now, bottom line is I believe they deceived me on this, all it would have took was a phone call and I would have paid them to put news tire on the truck.

    Customer Answer

    Date: 05/10/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  *** ********* ********* ********** Hello, the business contacted me and refunded me the money Thank you Regards,

    ****** ********

GCR Tires & Service is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.