Reviews

Review Details

• Review fromLeslie S

  Date: 07/29/2025

  1 star
  I used Ace to move out of state from ******** to ***** ******** on July 5th, 2025. They gave me a cheaper quote so I went with them but now I know why. First they said they would be there from 9-10am, they got there right at 10 and 2 of the 3 guys were really nice but one guy told me right off that I had an attitude when he was asking about a hutch they had to move, they ended up only filling up half of the truck and left a lot behind. We ended up having extra expense of renting a ****** to get the rest of our things which was $300 plus. Also as they were packing the truck there were things boxed up but without lids or taped up and refused to take those items and then whined to their boss and he proceeded to come to our property and told us they weren’t taking those items because they were on a time restriction but they left the property with truck half full before we left and still beat them to the new property in another state so we waited for them for at least an hour for them to show up and the one guy who said I had an attitude was not nice and was saying a piece of my furniture was a piece of ****. They were very unprofessional

• Review fromEllen F

  Date: 04/09/2024

  5 stars
  Ace Moving and Storage saved the day after the **** container I engaged was to be delivered to my new home in **** ********-- until it wasn't.
  The **** was in ******** ********, and fortunately Ace Moving and Storage was there too. Josh at Ace scheduled a van and crew of three to unload the **** container into their van, drive it to my home, and unload it as directed by me. The three-man crew headed by Big Mike was more than up to the job. They were courteous, careful, and conscientious in handling my belongs. And strong, too. The men worked beautifully as a team, and I got a little teary-eyed knowing that my things were in good hands, from container to placement in my house. I would recommend Ace Moving and Storage in Roanoke to anyone.

• Review fromMike I

  Date: 02/01/2024

  5 stars
  Josh and his crew were the best. Josh explained everything step by step, no pressure at all. So easy to work with. The crew the came over were outstanding. Very kind and professional. I will recommend ACE to anyone who the job done right. Thanks Josh and Ace for everything.

• Review fromRobert G

  Date: 08/12/2023

  1 star
  When unloading furniture to our new home, movers put furniture and rugs,and closed in wrong rooms ever though we told then where to go, had to use garage to store some of our stuff, they just threwed in garage and broke and damaged containers.damaged and broke interior furniture. Extremely damage to furniture. No way could l recommend this co.

• Review fromMichael

  Date: 05/28/2023

  5 stars
  Very professional and prompt. Saul's crew was polite and professional and worked to save time and energy, Very professional and friendly. This is my second time using A2B moving. I would recommend this company anytime. Very cost effective.

• Review fromTimothy K

  Date: 04/28/2023

  5 stars
  Quality service, reasonable prices, I was so impressed with the quality of service the 2 men provided, no problems, on time and made my move so easy. I would use them again with my moving, can’t think them enough!

• Review fromSarah C

  Date: 03/19/2023

  2 stars
  I used a2b moving five years ago when moving from a shared house into a high rise apartment in Alexandria and was happy with them so I decided to use them again. unfortunately, this time our experience was not as positive. five years ago the movers were efficient, professional, and courteous. we were two young women moving and felt very comfortable with the movers and they did an excellent job. This time, the movers we receive were mostly unprofessional. it started when we were told the fourth man of our moving team would be half an hour late. Then we discovered they had not brought any tools of their own, and had to use our drill, screwdriver, etc to disassemble a couple pieces of furniture. The team was also rushing. I appreciate them trying to move quickly, but this was rushed to the point where they were trying to move furniture without wrapping it - including a bookcase with a GLASS FRONT. they were going to move without any wrapping at all until we protested. Several other items were either loaded or were about to be loaded without being wrapped as well. It's unsurprising, then, that several pieces of furniture were damaged in the move, including my dresser and a cabinet. there was also some damage to our drywall and our doorbell was smashed when they were moving so quickly. Based on this experience I can't say I'd use them again.

• Review fromColin S

  Date: 12/04/2022

  5 stars
  Truly professional. I have hired other movers in the past and been very disappointed. Dennis and his team of Dustin, Melvin and Troy were the epitome of class and professionalism. They were quick, careful, efficient and very polite. I cannot say enough about how satisfied we were with their help.

• Review fromChelsea S

  Date: 09/15/2022

  5 stars
  ACE Moving and Storage moved an upright piano for me from Roanoke to Lexington. It is a very special piano as it was my grandparent's piano and has been left to me. Terrance, Malik, and Tremaine were outstanding. They were professional, kind, and got right to work. Josh was wonderful when scheduling the move and explaining the fees involved. It was a flat fee which was great as I knew what I was paying up front. The guys did such a nice job paying attention to detail and ensuring the piano was wrapped and well secured in their truck. Our driveway is also a challenge but they handled it without any issues. The piano arrived at my home looking the same as it did when it left it's original home. I am so impressed by these guys and their outstanding professionalism and attention to detail. I will recommend this company to anyone in the future looking for a moving company!