Business ProfileforR. Fralin Homes

I bought a new built home on 09/16/2022. Soon after moving in I noticed water intrusion underneath the garage gate. I emailed the issue to Fralin Homes as per their protocol. Did not get response. Emailed again and was told they would refer issue to their engineers and no one came. I managed to get hold of their project manager when I saw him in the neighborhood. He came and saw the issue, suggested he would change the rubber underneath the gate but with little success. The water is now mostly flowing to the ends of the gate and then into garage. It then pools in the corners creating a risk for molds. As of today no one has come to address this issue. Have sent several emails and no response. Issue # 2 is of my driveway. On 07/31/2023 I notified, Fralin Homes about the settlement immediately in front of the garage, having become so low that our car's front part and bottom parts touches the garage floor whenever we pull in and out. In spite of slowly and carefully driving our Chrysler Town and Country into the garage, it gouged the edge of the garage floor. Now we can't park in it. The settlement is significant enough to be repaired under warranty. When it rains water pools in there which has caused that area to further settle and not be able to drive into the garage. Nearby is another crater whose cracked up pieces are moving and coming off exposing the gravel underneath. At closing Fralin Homes explained they would not repair normal settlement of the driveway, which I understand. They responded to me without even sending someone to assess my situation. I explained to them that pictures cannot show well enough the degree of settlement. In Oct 2023 responded asking if I still wanted them to come assess my problems. I responded with a yes. I sent a follow-up email early this year. However, I have not seen anyone or heard from them. I have more pictures I wanted to upload here. The limit size only accepted one picture.