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Business Profile

Electric Companies

Appalachian Power Company
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB
Visit Website(800) 956-4237Email BusinessWrite a Review

About

Overview

Appalachian Power Company

40 Franklin Rd SW

Roanoke, VA 24011-2404

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BBB Accreditation & Rating

Appalachian Power Company is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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About This Business

This company offers electric power services.

BBB Accredited Since: 12/15/1940

Years in Business: 100

Business Details

Local BBB:
BBB Serving Western Virginia
BBB File Opened:
1/15/1939
Business Started:
1/1/1926
Business Incorporated:
3/4/1926
Type of Entity:
Corporation
Business Management:
Ms. Nancy Morris, Senior Admin. Asst.
Mr. David Nance, Manager of Customer Service
Mr. Alan Bragg, Customer Service Manager
Mr. Aaron Walker, President
Ms. Mary Hale, Customer Service Representative

Additional Contact Information

Principal Contacts
Mr. David Nance, Manager of Customer Service
Customer Contacts
Ms. Nancy Morris, Senior Admin. Asst.
Ms. Christina Massey, Customer Service Supervisor
Mr. Alan Bragg, Customer Service Manager
Additional Email Addresses
Primary: Email this Business
Inquiry: Email this Business
Additional Websites
gottrust.org/appalachian_...
Social Media

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Business Categories
Electric Companies

Latest Reviews

  • Kaylin H

    "We called on Monday and were told that we would receive a call back for the temporary disconnect to be scheduled, and as of Thursday, we’ve received nothing at all. We have called three more times and just get the same response of “We’ll put a note on your order and tell them it needs to be expedited." ... Read full review

  • Mike D

    "My power bill has more than doubled and I use less electricity in the winter than in the summer. In the summer I use an electric air forced heat pump for cooling but in the winter I use gas heat that requires no electricity and have no idea how my bill has doubled!" ... Read full review

  • Stephen B

    "This company does not deserve 1 star, however you have to give them that. We bought a house and had power transferred on or around Sept 17, i have only received 2 bills and they charge a ridiculous amount deposit because I was supposedly late on two payments." ... Read full review

View all Reviews

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.