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Business Profile

Diabetes Services

Type 1 Tactical, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diabetes Services.

Complaints

Customer Complaints Summary

  • 45 total complaints in the last 3 years.
  • 22 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2025

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order their product September of 2024. They gave a lead of 6 weeks. It’s been over 6 weeks and still has not received my order. Sent a email asking about my order, they have not responded back. Went to the website and the website is no longer available.
  • Initial Complaint

    Date:02/12/2025

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from this company on October 12, 2024 and it said due to high lead. The product will take 90 days to ship out well then it changed to 100 days and it’s now February and I still don’t have my product. I paid $60 for it. I’ve tried to contact the company multiple times and I got no response.
  • Initial Complaint

    Date:12/31/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi- I have had Type 1 Diabetes for over 25 years. I purchased a durable insulin pump holder from this company in the past. I purchased one again on August 9, 2024. I understood from the website that there would be a delay in shipping. I never received my item and spent over $60. There has been non response to my emails. The website is longer up but there is a facebook page. My understanding is this tactical case was created by a law enforcement officer. I would like my money returned or my item delivered.
  • Initial Complaint

    Date:12/18/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an insulin pump case on 08/12/2024, expected ship date was 11/12/2024. Emailed company multiple times for refund and cancellation. Company will not respond to emails or calls, even tried contacting them on Instagram.
  • Initial Complaint

    Date:11/21/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Original purchase date: 01/30/2024
    Total purchase price: $50.98
    I ordered one stealth holster for Tandem T:slim in black for a 1.5" vertical belt clip.

    At the time, the lead time was 4 weeks. On April 10, over 9 weeks later, I emailed their support requesting information and received no response. On April 17, I reached out over Facebook Messenger requesting that they cancel my order due to lack of communication and atrocious customer service. On April 19, ***** responded asking for my order number but refused to acknowledge my request for cancellation. She never responded again after I provided such information. On May 24, I followed up on Facebook Messenger to see if they had canceled my order and only received an automated message. On Aug 6, I followed up again requesting a refund and only received an automated message. My order still was not canceled. On September 30, seven whole months after their promised lead time, I received a shipping notification that my order would ship soon. I reached out over email to further pursue cancellation and yet I received no response.

    On 9/30/24 a shipping label was created, yet there was no update until 6 weeks later. On 11/11/24, tracking shows that it had arrived in *** ******** **. On 11/13/24 it was marked as delivered in/at mailbox. HOWEVER, I RECEIVED NO PACKAGE OR PRODUCT FROM TYPE 1 TACTICAL OR ANY ENTITY RESEMBLING TYPE 1 TACTICAL.

    These people have perpetuated fraud over the course of this entire year on me and what I assume are a countless number of other vulnerable diabetic customers. They demonstrated wanton disregard for fulfilling their legal obligations to provide a product or a refund in the time that we had agreed to. They refused to acknowledge my cancellation requests and displayed the most fraudulent, awful customer service. After nearly a year, I have no product and they stole my money from me.
  • Initial Complaint

    Date:11/20/2024

    Type:Customer Service Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am living with type 1 diabetes and use an insulin pump. I needed a new case for my insulin pump and ordered one online through Type 1 Tactical on 6/14/2024; my credit card was charged $50.98 for this purchase. I was made aware that the order could take up to 90 days to be fulfilled. I subsequently needed a new insulin pump and with that pump came a new case, so I no longer needed the case I ordered from Type 1 Tactical. I sent an email to cancel my order on 10/27/2024 (two were sent on this day), on 11/2/2024, and on 11/8/2024. I have not yet received a reply. I believe my account has been blocked - I have been trying to log into the website to get my tracking number, but despite entering my correct email address and password, I am not allowed access.
    Type 1 diabetes is a disability, as defined by the Americans with Disabilities Act. I feel this company is discriminating against those with type 1 diabetes and would like this practice to cease. I am a Doctorate-prepared Nurse Practitioner working in Endocrinology with those living with diabetes. Some of the patients with whom I work would not be able to address this type of behavior and I am hoping to act on their behalf, as well.
    I also filed a complaint with the ** Attorney General's Office.
  • Initial Complaint

    Date:11/16/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #***** placed Jan.20,2024 for an insulin pump case and repair parts totalling $103.52. The credit card was debited right away. As of todays date Nov. 16,2024 have not received my order and after numerous e-mails to the company there has been no response other than a service saying be patient we are looking into it. Want a refund if these people can’t provide service other than taking your money from you. Never quite experienced anything like it. I know I am not the only one who has experienced the same problem reading through the BBB comments.
  • Initial Complaint

    Date:11/13/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an insulin pump holster and hardware on July 11, 2024 and received an automated response of order being received and a tracking number would be sent when product shipped. I have emailed the company several times and have received no response in regards to this. I have asked for a refund if they can’t fulfill the order. No tracking number or responses yet on November 13, 2024.
    I am asking for a full refund. I’m not interested in dealing with a company that has such poor customer service.
  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a insulin pump holder on July 12th, 2024. There was a lead time on delivery, but that time passed. I tried emailing them and making a phone call to them questioning my order. The phone number does not work and all of my emails have gone unanswered. I would like my order fullfilled or have my money returned quickly so that I can purchase a new holder from another company. Sad that I have to do this.
  • Initial Complaint

    Date:10/13/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 7th, 2024 I placed an order through type1tactical.com for an insulin pump case (holster). I had heard good things about this company in the past through social media and other type 1 diabetics. Originally it was stated on the website that there was a "90 day lead time. I was OK with that and placed the order. After 90 days and not receiving any communication from them I reached out via email on 7/24/24 requesting an update on my order. Then on 7/31/24 after researching online to see if anyone else has had this problem I reached out again and asked for a refund of my money. I learned through online forums that many others have had the same problem of not receiving their orders and getting zero feedback from the company. As of today 10/13/24 I have not received my product or a refund and have had no response to my requests. At this point I would like my money refunded as they charged me immediately after placing the order and have not held up their end by delivering what was paid for. I was charged $55.98 usd. My oder number was *****

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