Business ProfileforCox Communications Roanoke

Subject: Urgent Billing Issue Dear Cox Support Team, I'm Mukesh ******, a 77-year-old on a fixed income with health concerns. Since July 2023, I've been experiencing billing problems with Cox Internet. My expected monthly bill is $9.99 after applying a $30 Federal Discount. However, billing discrepancies persist. I initially reported this on Twitter and Google, receiving a response from Mr. Dustin, who directed me to cox.help on cox.com. After contact, I was assured a credit within 48 hours, but later told it wouldn't be issued. This has left me frustrated. Billing issues began when I was told Cox didn't receive my federal discount on time. I was charged $9.99 on 07/23/23 and $39.99 on 07/27/2023, which I disputed. Instead of correcting this, I was penalized with $50.00 in return charges and $39.99 charged back on 08/21/2023, despite autopay. Mr. Mohd acknowledged the $39.99 overcharge in a chat on 07/30/2023 and promised a credit in 5 days, which never came. On 09/27/2023, I was charged $29.97, which I believe is incorrect. Considering the -$30.00 Federal Discount, -$50.00 Returned Payment fee, and -$39.99 charged back, my bill should be $20.01 (from August 11) minus $9.99 for new September charges, totaling -$10.02. I have kept records of bills, ******** card notifications, chat transcripts with Mr. Mohd, and dispute results. I also receive monthly emails confirming the Federal Discount. I kindly request the waiver of the $50.00 returned payment fee and the $39.99 payment charged back from 08/21/2023. I trust you have received the $30.00 federal discount from ***. I appreciate your prompt attention to this matter. Sincerely, Mukesh ****** *********** ******