About
Overview
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 4/15/1974
Years in Business: 66
Business Details
- Local BBB:
- BBB Serving Western Virginia
- BBB File Opened:
- 3/18/1974
- Business Started:
- 4/9/1959
- Business Incorporated:
- 6/1/1960
- Type of Entity:
- Corporation
- Alternate Names:
- Dixie Products
- Dixie Fireplace Shop
- Business Management:
- Mr. Mark Silverstein, President
- Ms. Lolly Quigley, Marketing Director
- Ms. Julie Gilliam, General Manager
Additional Contact Information
- Principal Contacts
- Mr. Mark Silverstein, President
- Customer Contacts
- Ms. Lolly Quigley, Marketing Director
- Ms. Julie Gilliam, General Manager
- Fax numbers
- Other Fax: (540) 342-5655
- Additional Email Addresses
- Sales: Email this Business
- Additional Websites
- gottrust.org/dbproducts
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Payment methods
- Major Credit Cards, Checks, Cash and Debit Charges
- Refund and Exchange Policy
- Dixie Products will gladly accept a return within 30 days of the date of purchase for normal in-stock merchandise that has not been used or installed. Used items of any type may not be returned. All returned items must be in their original packages with all fireplaces-supplied paperwork, packing material, etc. Failure to return the item in this manner will negate any ability to return the item. A restocking change (minimum of 15%) will apply to all returns of normal in-stock items. In addition, any and all shipping costs incurred by Dixie Products will be deducted from any credit or refund on returns. After 30 days, no returns will be accepted for any reason. Items sold on an 'as-is" basis may not be returned.
- Business Categories
- Building Materials, Garage Door Repair, Garage Doors, Fireplaces, Outdoor Furniture, Wood Stoves, Fireplace Equipment, Grills, Outdoor Living
Latest Reviews
Janet H
"Had $1500 on a new log set. They went out in the middle of the ice storm and another snow coming in." ... Read full review
charles s
"I called Dixie Products this AM , got a call back within an hour and a service man came out this morning! Conner is his name and he was sure it was only the sensor "eyes"." ... Read full review
Bryan F
"This store claims to be a repair store . That differently isn't true." ... Read full review
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