Reviews

This profile includes reviews for CarMax , Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarMax , Inc. has 297 locations, listed below.

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  CarMax , Inc.

  12800 Tuckahoe Creek Pkwy Richmond, VA 23238-1115

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  CarMax , Inc.

  11090 W Broad St Glen Allen, VA 23060-5938

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  CarMax , Inc.

  10400 Southpoint Pkwy Fredericksburg, VA 22407-2706

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  CarMax, Inc.

  11335 Atlantic Blvd. Jacksonville, FL 32225

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  CarMax

  225 Chastain Meadows Ct NW Kennesaw, GA 30144-5841

Review Details

• Review fromEmily B

  Date: 07/29/2025

  1 star
  The car they were trying to sell had mismatched tires, and the back two were super old and hard, looked ready to crack, but they were condescending and tried to tell me it was fine. This was after the salesman asked if my trade in was in my father's name, which was wild to ask, I'm in woman in my late 30s, can't say anything positive about the sales interaction. The ********* location is an embarrassment.

• Review fromSharon R

  Date: 07/28/2025

  1 star
  CarMax is a scam! They sell junk cars and manipulate you until the 90-day period is over, leaving you on your own. I have had issues with my 2021 Jetta from day one and have done my best to get them resolved, allowing the dealership time to fix the major problems. Unfortunately, they have come up short once again.I reserved a vehicle because the one I'm currently in has electrical and braking issues. The reserved vehicle needed repairs because I was unable to make a left-hand turn without using both hands. They put it in service, repaired it, and then sold it after I had reserved it. I had to reach out to them for an update after they provided me with an appraisal that was much lower than what I paid, and mind you, it was within the 90-day window. to only be told they SOLD the vehicle I reserved after the ***********, I need to sell the vehicle on my own and hope to get back what I owe on it, while also coming up with another down payment for a reliable vehicle. I've had to buy two quarts of oil to keep in the car because my engine light indicated that my oil was empty, not once, but twice. I checked the dipstick and found that it was indeed empty; it had never had an oil change, and the oil residue was black, not clean. CarMax did not do anything to fix these issues. I have emails documenting my concerns, along with photos.STAY AWAY FROM CARMAX!!!!!

• Review fromAaron M

  Date: 07/27/2025

  1 star
  I financed a 2013 ***** XC60 from the Sahara location in August of 2024. Very nice vehicle. However, in May of 2025, I started experiencing transmission issues. Since I didn't add the ******** extended warranty to the vehicle, they could not fix the car and recommended me to send it directly to ******* ***** who advised me the service would cost me $12K to replace the transmission. The car was drivable and was driven to the ***** Dealership. The service advisor for ***** (***) advised me, due to the massive cost, that it would not be worth it. Absolutely, terrible service. Between ******* ***** of ********* and CarMax, neither of them showed any interest in retaining me as the customer to continue paying on the truck resulting in me leaving the vehicle and surrendering it. CarMax, advised that the negative equity would roll over onto the balance of the cost of another vehicle if financing took place. They were able to approve me for a 2023 ****** without rolling over the negative equity however the monthly payment would have been about $1k/month between the note and insurance. I may never go back to them again because of this experience though. This was the worst financing experience I have ever had with any car dealer.

• Review fromDavid H

  Date: 07/25/2025

  2 stars
  Bought a car with them, that part went well. Turns out that I was lied to as it was not 4WD/AWD. I also had to complain to their finance department about not having my license plate/registration paperwork (just to find out they didn't even submit all the documents to the government in the 2 months they've had) so now I have a expired temp tag thanks to them. Was told they would send me an email with a form to explain their situation to help me out, just for them to not even start it until I showed back up to the dealership 5 hours later. I then asked for a little money back sue to the car not being 4WD/AWD like it was advertised as I'm sure they make more then enough money off of me already, but they low balled me and refused to go higher

• Review fromSaad A

  Date: 07/24/2025

  1 star
  I am extremely disappointed with CarMax ****************** and their misleading ******* warranty. I was sold on the idea that ******* would offer peace of mind and comprehensive protection, but when I actually needed to use it, I found out it does NOT cover OEM parts only cheap aftermarket ******* make matters worse, I had to pay out-of-pocket for the difference in parts and labor charges because the shop wouldn't install inferior parts. So not only did I pay extra for a warranty, but I also ended up paying for the repair like I had no warranty at ****** no point during the sales process was this limitation clearly explained. If I had known that MaxCare doesnt fully cover OEM-quality repairs, I never would have purchased it. This experience has completely shattered my trust in CarMaxs sales and service practices.I expected more transparency and customer care from a company with such a big name. I will not be buying another car here again, and I would caution anyone considering ******* to read the fine print very carefully or better yet, skip it altogether.

• Review fromWendy B

  Date: 07/21/2025

  1 star
  Their RepairPal warranty is worthless and CarMax..in particular ****** is no help at all.

• Review fromRey D

  Date: 07/14/2025

  1 star
  Purchased a vehicle from the *******, ** branch that needed some repairs to be done. ** of the region gave work order for branch in *********, ** to have service to be done. Called Fairfield branch, let them know the situation, explained that my situation is a potential road hazard to other drivers and the service representative was reluctant to agree and was argumentative. Representative stated my service request that a REGIONAL ** made of a work order was not a priority and that I should take my business back to the store I purchased my vehicle from and that it doesn't matter what the ** said at one branch (yet this was a regional GM) and that they will not be honoring what that ** had said. I had just explained that this store is the closest to me which is why the ** had made the physical copy of a work order to be made at this particular branch. The regional ** also made a verbal statement that if this work order is not something that can be taken care of same day, that a loaner vehicle will be provided until the car is in good condition. The representative then stated that what my service work order is for will not be provided with a loaner ********** complaint is the fact that the car buying experience is a headache as it is. This representative has basically made it a point to not see that what is a sincere concern from the customer is not a priority to them even though a regional ** has created a work order, made verbal agreements that my service would be made a priority as it is a road hazard. I would recommend for the Fairfield branch to have service representatives who are in the effort to understanding the customer and try to problem solve when the customer isn't lying out of their rear end. This complaint is strictly for the Fairfield, CA branch and not the Fremont branch as Fremont had made their best effort to make getting my vehicle taken care of on their end, yet the Fairfield branch could care less even after requesting to speak to a manager.

• Review fromAlex J

  Date: 07/10/2025

  1 star
  DO NOT BUY A VEHICLE FROM THIS LOCATION AND FROM THIS COMPANY!!!!The charged me 3 times for my vehicle warranty ($9,400) which should have only been $3,100 and still have not resolved my issue almost 45 days ********* will spend your life on the phone with customer service who has been extremely unhelpful and are not equipped to solve problems. Leadership is unresponsive which is unfortunate because all decisions are made at a high ******** car has been back in the shop 3 times now since we got it 45 days ago. They did not do the full 125 point inspection like they advertise, we even found receipts in the vehicle from the previous owner. The car was also still hooked up to the previous owners phone app which limited the speed i could go (75 mph) and the volume level (cant hear the radio when it rains) through an app called Keysense. That doesn't even begin to address my concerns for security that the previous owner can access (My location and where we travel.) I understand that mistakes happen and i have tried to be very patient and understanding through this process, but after waiting over 45 days with unresolved issues, my conclusion is that they don't care about their customers AT ALL.Your money is better spent at a certified used car dealership rather than this call center based company. The employees act as though they do not care, one of them actually complained to me about the company as well. Do yourself a favor and don't waste your money and especially your TIME (i've spent more than 10 hours on the phone with them) at the ****************************************** location.

• Review fromEvelyn B

  Date: 07/09/2025

  1 star
  They **** they sale you bad junk cars will not stand behind warranty the one in *********** I would not but another hunk of junk from them

• Review fromJoy P

  Date: 07/09/2025

  1 star
  EXTREMELY DISAPPOINTED. Sales makes promises they cannot or will not keep. I test drove a car and noticed an issue with condensation in the taillight. I let the salesperson know and was told they would take care of it after I purchased the car. He gave me the business card for the ************* to set up an appointment. When I called they knew exactly the car and the issue and set up an appointment for me to have it fixed. At the appointment I was told that it is not a mechanical issue and they would not fix it. I spoke to the manager and was told that if I'm not happy my only option was to return the car. UNACCEPTABLE AND RIDICULOUS. They make promises that won't be kept in order to make a sale. I will not be going back in the future - not for a purchase and not for service.