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Find a Location

Fisher's Towing, Inc. has 1 locations, listed below.

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    Business ProfileforFisher's Towing, Inc.

    Towing Company

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4400 W Broad St, Richmond, VA 23230-3202
    BBB File Opened:
    4/21/2008
    Years in Business:
    20
    Business Started:
    1/1/2004
    Business Started Locally:
    1/1/2004
    Business Incorporated:
    7/27/2004
    Type of Entity:
    Corporation
    Business Management
    • Mr. Bryan Fisher, Owner
    Contact Information

    Principal

    • Mr. Bryan Fisher, Owner

    Customer Contact

    • Mr. Bryan Fisher, Owner
    Additional Contact Information

    Fax Numbers

    • (804) 743-7714
      Primary Fax

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/21/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Site of Occurrence:******* and 5th Item Taken:2020 ************* Sentra Action:Legally Wrongful Towing I was parked on the side where a food establishment is, where there were (and I have video) of ***** other vehicles in the same area, there was no signage on the side of the parking lot where my car was unlawfully taken from.I picked up an order from the food establishment within 10 min timeframe my car is missing. The towing company I called said they didnt know if the cars they took were mine it wasnt identifiable. I asked again, how can you take a car and not be able to identify it, the man on the phone would not give me any other information. He hung up on my face and I received an anonymous message from a number I dont know with an address.The man was not willing to provide any information involving my alleged car being taken from the parking lot. Time of the Occurrence:7:45pm

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nancy O

    1 star

    03/27/2024

    Fishers Towing operates in an unsafe and unbusinesslike manner. They towed my car from a lot next to a restaurant, and they told me that only a cash payment would be accepted in order to retrieve my car. This is unacceptable for anyone who needs to access their vehicle immediately; no other businesses require cash only transactions. I was given an address over the phone to a location where I could pick up my vehicle. However, when I arrived at the gps location for the address I had been given, there was no towing company there. I had to call back to Fishers Towing and the person on the phone had to give me verbal instructions because the address he gave me and I put in my gps was blocks away from lot in the back of a warehouse where I was directed verbally.When we arrived at the lot there was no signage identifying it as a lot for ****** Towing or any other business. The lot was very poorly lit. No one at the lot had any form of identification on (no ID badge, no uniform) identifying them as a representative of this business.Because I was required to pay cash, I only had $160 due to having to withdraw cash from an ATM. However, the individual at the location where my car had been towed did not have change. The Fishers contact person on the phone tried to convince me to stay longer to receive cash for my payment after a different customer paid their *********** a business requires customers to pay cash they should have change readily available and not ask a customer to wait for another customer to pay so they can have change to pay!A very unsafe situation which appears borderline fraudulent.This occurred Friday March 22, 2024.

    Local BBB

    BBB Serving Central Virginia

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