Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged in to my account and was greeted with a pop up saying i had won $762 . Gave the game name i had won on , and said money had been added to my account. Upon checking however no money had been added. Contacted customer service several times and one agent said had been added , one said didnt see it at all , and each time chat was ended early by them. Asked for proof that had been added but they wouldnt provide it , only reply was "ive given all the information i have on the issue so i will end the chat now. "Requested supervisor , none available. I have screenshot of the pop up saying i had won . But they have not paid me.

  Business Response

  Date: 07/16/2025

  Hello,

  We took a look at your account and see we have an open ticket regarding this issue. Upon investigation, it appears the system is aggregating multiple past wins since your last login. These pop-up messages are meant to be a while you were away notification. It is important to note that your wins are being added to your account in real-time/as they are claimed by you. The pop-up isnt affecting the wins/funds from being distributed correctly, though the display issue is under continued review by our team. We will be in touch with you directly provide a more in-depth explanation of what is happening.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* ******
  
  
  
  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I play the online games on the Virginia lottery and I've had my winnings taken twice. They claim the department of taxation took it but I've contacted them also. The ********************** said they did not take it and that I do not owe any back taxes. The letter that was supposed to have explained what it was taken for, wasn't a letter. It didn't open on the app or on the web. It kept stating that nothing was attached. I believe someone in their office with control over their computer is embezzling this money. I've contacted them over 100 times over the last few months trying to get it figured out with no help from the office. They keep telling me they can't connect me to a supervisor.

  Business Response

  Date: 07/01/2025

  Hello,

  All winners subject to Virginia's Set-Off Debt Collection Act (Code of Virginia, Sections 58.1-520-534) receive the attached letter, which you mentioned you were unable to open. There is a known issue that we have been attempting to troubleshoot, and certain people are unable to open that letter; we haven't been able to figure out why that is happening, but we will be reaching out to you separately to see if you are willing to provide a screenshot of what you see when you attempt to open the debt set-off letter. I have attached the letter to this response in hopes that you will be able to open that copy.
  
  The Set-Off Debt Collection Act permits an agency to submit claims with the Department of Taxation for debts owed to that agency by an individual. In addition, Sections ********* through ********* of the Code of Virginia permit certain prizes from the Virginia Lottery to be subjected to the delinquent debt of the set-off debt collection program.
  
  A portion or all of your winnings will be sent to the Department of Taxation for processing against these debts. The Virginia Lottery only processes set-offs on computer data supplied by the ********************** and has no additional information regarding this debt. We can assure you there is no one here embezzling the money. You will simply need to contact the phone number supplied in the attached letter for more information.

  Customer Answer

  Date: 07/02/2025

  A supervisor reached out and told me to call them but when I did the agent wouldn't escalate it. Also the agent said a note was on my file but wouldn't tell me anything except that no supervisor was available 
  
  

  Business Response

  Date: 07/07/2025

  We attempted to reach out to you via phone, but both numbers we had for you were bad. We sent an email requesting that you reach out and left detailed notes regarding the screenshot request. As far as the debts you owe, you will need to contact the number in the letter we attached. I am attaching it again for your convenience. Can you please confirm whether you are able to open it? As stated in our previous response to you, we at the Lottery have no information regarding the debts you may owe.
  

  Customer Answer

  Date: 07/08/2025

  I'm still trying to get it resolved. Someone from there emailed me needing a document uploaded, which I did, but I've not heard anything since 
  
  

  Customer Answer

  Date: 07/09/2025

  I hate to bother you again but I only get a response when I go through the bbb. I've spoken to the set off debt office with the treasure and the lady I've spoken to twice now says their office did not take it and that I don't owe anything. I had a supervisor from the lottery office contact me but everything she said has turned out not to be true. She also said a note would be on my file to tell the agent how to escalate me to them. The agent claims there is no such note.

• Initial Complaint

  Date:05/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, the Virginia Lottery online platform deactivated my account after I filed a legit dispute with **************** for a $40 charge marked VALOTTERY. This charge was one of many strange, repeated, or back-to-back transactions from NeoPollard Interactivelike $90, $60, $50, $35all pulled on the same day with no user confirmation or wins to match. Some charges were later refunded, which shows they knew something was wrong, but others were not.After ***** Fargo ruled in my favor on 10/11/24 and gave me the refund, I was immediately locked out of my Lottery account. I had no way to see if I had any balance or winnings left. I reached out through live chat in October and again recently. I may have also called but dont remember 100%. Customer support gave me a sketchy solution: reverse my bank dispute, print out and mail in my personal banking records to an address that wasnt even the ***********. That felt unsafe and made no sense.Because VA Lottery and NeoPollard dont give players full access to account statements or transaction history, I had to spend hours of my own time pulling ****** logs and **************** records just to audit what went wrong. I should not have had to do this on my own to prove their system was broken.This is a state-run platform. Im asking for my account to be reopened, for a full and honest record of my charges, and any balance or winnings returned. I also want a better dispute process in place that doesnt punish players for catching errors. No one should be locked out, ignored, or pushed toward identity theft just for filing a legit claim.

  Business Response

  Date: 05/14/2025

  Hello,
  
  We took at a look at your account and see that were waiting for the documentation required to reopen your account. You first reached out on 11/2/24 regarding the disputed charge and then again via chat on 5/13 at 4:30 a.m. requesting to reinstate your account. During both contacts, we advised you of the process to reopen the account.
  
  We require a copy of your ID, verification documents for each payment method, and for you to reverse the dispute. The request for documents is legitimate, and this is the process we must follow when there is a disputed charge; its in our terms and conditions, which you agreed to when you registered for an account. We follow this process for players security. If there is any concern of unauthorized charges, we must require additional documents for the players safety to ensure we dont continue interaction potentially with a fraudulent person.

  As for accessing your transaction history, you can do this through My Account. See the attached image.

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [The message from VA lottery mirrors, exactly what the live agent explained to me through the chat. It also suggests that I view my transaction history within my Virginia lottery account that I do not have access to. Because they deactivated or froze my account and I am not able to login. Ive tried a number of times. Ive even tried creating another account to try and link it to that one but when my personal details such as name address and social are provided, it says I already have an account open with them. I am fine with submitting my ID to prove who I am but other than that I do not feel like I should have to provide anything else or spend any more time Trying to resolve this. Ive already spent endless hours when having to file a dispute with ****** since I was frozen out of or locked out of the VA lottery account. I refuse and will not reverse any disputed transactions that I submitted to ****** or any other banking institution As they are 100% legitimate as a consumer, I am allowed to dispute any transactions made an error or unauthorized through my personal banking or credit accounts. I want the contact information for an actual human being? Who is a decision-maker for VA lottery to discuss this matter and will not respond or reply to anyone other than someone who can provide real answers.

  Regards,
  
  ****** *******
  
  
  
  

  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings, on 3/24/25 into 3/25/2025. I played an online game on the Virginia lottery app. The name of the game is called MONOPOLY. I won two amounts for $200 & $215 which I requested a withdrawal for on 3/25/2025 back to my debit card ending in 7672 which I received a confirmation that it would be deposited to my debit card within 1 to 2 hours. Which never happened. Later that day I log into my account and saw that the money was put back to my online account with VA ********************. I played the MONOPOLY game again on the same day and won $160.00 which I requested at withdrawal for. I never received this deposit. I continued to play and won different amounts which I requested withdrawals for. Received confirmation to be paid back to the above card number and it was never received. I received an email from my Banking Institution the same day that FRAUD was suspected on my account from the debit card that the withdrawals should have been returned to. I called VA. Lottery and spoke to an agent who escalated my compliant to a supervisor and was told I would receive a call That never happened after waiting 5 business days, I went to my local bank and went over my bank statements and it should that NO deposit was ever attempted by VA Lottery for the above transactions and 25 withdrawals that I won. They told me t0 contact VA Lottery and ask for proof of the deposits which I did. I spoke to another agent right after leaving the bank and was told that I would receive a call from a supervisor and to wait the 5 days. Today on April 1st 2025 concludes the 5 days. I called on April 1st, 2025 and NO supervisor was able to update me and that I would have to wait an additional 5 days. Since my banking institution suspected FRAUD, my debit card disappeared from the online account without my authorization and VA Lottery paid me $800.00 to another card that I didn't request payment to. I need this unusual matter investigated. The remaining balance was never paid.

  Business Response

  Date: 04/14/2025

  Hello,
  We took a look at your account and see you had previous withdrawal requests to three different cards. The first card you tried was never successfully used for withdrawing. The second card you tried was the one mentioned in the complaint and had one successful withdrawal on 3/3. You also had successful withdrawals to a third card: two withdrawals requested and approved on 3/24 and another requested on 3/25 and approved on 3/26. This is the card you mentioned received $800. You added this card to your account on 2/20 and were the one to request the $800 withdrawal to that card.
  
  Here is some info on the card ending in *7672 mentioned in the complaint: You first requested a withdrawal to the card on 3/3/25. Only the first withdrawal to this card was approved. All subsequent requests to *7672 were declined and returned to your balance. You ended up playing through all the returned withdraws by purchasing draw games using your balance and playing instant games. The declines that happened for this card could mean the transaction either failed to pass the gateway's rules or security checks, or your bank may have also refused the transaction request.
  
  The confirmation (see attached) you mentioned in your complaint simply said that the withdrawal was sent for processing - this does not guarantee that the withdrawal will be successful. We encourage players to pay attention to their balance.
  
  Our records show that you contacted us on 3/27 and 3/28 requesting a supervisor. At that point, our customer service team scheduled a callout, but you called back on 4/1 before we had the opportunity to return your call. At that point, we provided you with an update,and you were not satisfied with the information provided; you requested another supervisor call.
  
  We attempted to contact you back on 4/6, and there was no answer. We left a voicemail, sent a contact us email, and left detailed notes.
  
  You contacted us back on 4/8 and were upset there was no supervisor review/callback. Our records show that a team lead reviewed this situation in real time on 3/27, our call center supervisor reviewed it again on 3/31, and on 4/6, a supervisor contacted you. Each time, you did not accept the information provided.

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been blocked from playing va lottery online. When I would begin to win games the system would automatically log me off so that when I logged back in I no longer won, and instead would lose my money. I think the gaming platform is rigged to not allow players to win. When you see some of the game totals it makes you sick to think they have gotten that much money and you never win. How does the system know to log you out every single time you begin winning? Only for you to enter the game again and lose. The system has to be rigged. Honestly its a scam, and innocent people like myself get scammed out of our money. Its not a fair gaming platform, and Va lottery should pay for scamming people like they do. I would like a refund of ******* for logging me out of the system many times when Im winning to then losing my money when I log back in, a refund for scamming me into thinking I will win, and for blocking my account for their reason which made me feel discriminated against. I am entitled to my money they scammed me out of. And I am kindly asking for a refund of my deposits for an unfair, and unkind gaming platform, and for the emotional upset they caused by blocking my account and not allowing me to play. Their reason was unfair, and I would to be compensated for their unfair treatment, and scamming they imposed on me and my account with ************************.

  Business Response

  Date: 04/14/2025

  Hello,

  Your account has been disabled due to chargebacks totaling $540. This is against our terms & conditions, which is why the account is disabled. Please review the odds for the games you are playing on the website. Odds can be found in each game on the website. For draw games, you can go to game rules to view the prizes and odds tab. For instant games, you can click the "i" info button before going into a game or once you are in a game. Our system will automatically log you out after a period of inactivity, so this might explain why you were logged out. Hope this helps.
  

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 21 and February 22, 2025 I won online and requested withdraws. Additional documentation was requested by February 28th in which I uploaded and sent via my online account. I had to send an authorization form because one of the withdraws my wifes debit card was used. We both signed where indicated and I sent in a separate document for my debit card. After emailing twice and using online chat about the status I received generated replies. Virginia Lottery online first had the withdraws with additional documentation listed and has now been in a pending status for over a week. This is very frustrating.

  Business Response

  Date: 03/14/2025

  Hello,

  According to our records, you originally requested a withdrawal to a payment method in another persons name. Per our terms & conditions, players can only withdraw funds to a payment method in their own name. That was declined, and you requested a withdrawal to a payment method in your own name.

  Since you used a card in anothers name to deposit into your account, you had to submit documents verifying the payment method. This includes a copy of your ID, the cardholders ID, a copy of the card, and a letter of consent completed by both parties. This is a security measure. 
  
  Your withdraws have now been approved.

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ***** ******
  
  
  
  

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, Friday I put $10 on the online gaming and 160. The money went in for processing which is supposed to take one two hours according to their website and I still have not received my money today is Thursday of the following week March 9. Ive called the Virginia lottery numerous times to no avail. They have deceptive practices and when you win money they do not wanna pay sincelast Friday, March 3 when the $60 I won I won at least 15 times since and the money has gone directly into my account. Im not sure the $60 hasnt gone in and when I called him. They have no answer

  Business Response

  Date: 03/11/2025

  Hello, 
  You contacted us on 3/6 at 9:35 a.m. due to a delayed withdrawal request. We escalated a case for this to be reviewed. One hour after you called, you set a one-month exclusion on your account. While in a self-exclusion, there are limited options for withdrawing funds. When this happens, it is called a compliance withdraw request, and ****** or ACH are the only two options. Since you have never successfully used a ****** account to deposit, that limits you further to only being able to use an ACH. Our accounting department declined the stuck withdrawal on 3/7 at 11:52 a.m. and sent an email requesting that you contact us back so that we can assist with a withdrawal. When you contacted us on 3/7 at 9:36 p.m., one of our new agents submitted a compliance withdrawal request to *****. Compliance noted on the account that only ******/ACH can be used and sent another email requesting that you contact us back today (3/10) at 7:22 a.m. You have not contacted us again. We hope to hear from you soon and will be happy to assist you with this issue. 

  Customer Answer

  Date: 03/11/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ****** ******
  
  
  
  
  

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17th I made a deposit to my account. I mistakenly added an extra digit. I take full responsibility for that typo. I tried to reverse and withdraw the additional funds. The system did not allow a withdraw. I figured it was because the transaction was still pending in my bank account. I waited until February 21st. The transaction posted in my bank and so I tried to withdraw the funds from my Lottery account. VA ******************** still was not allowing a withdraw of funds even though the account was showing the money in the balance. I contacted the live chat agent and was told that I am only allowed to withdraw money I have won. I replied that it was showing as money in my account balance. the VA Lottery Agent's answer was still no and all purchases are final. I agreed, but said this was not a purchase. It is money showing in my account. The reply was since I bought a $2.00 lottery ticket with the available money in my account, nothing could be reversed and no withdraw could be initiated since it was not money that was won it was money that was deposited. Yet isn't it still my account and my money in the account? I should be able to withdraw any and all funds at any time from my account.

  Business Response

  Date: 03/11/2025

  Hello,  
  
  You deposited $849 on 2/17. This deposit activated a bonus. You played through all the associated bonus games and also used $2 of your deposit to make a purchase. Once a deposit is made, the only way to refund it is if the full deposit amount remains in the players balance. Since you did not have all the funds and played on an associated bonus, the agent was correct that we could not refund. Only winnings can be withdrawn per terms & conditions. You currently have $245.04 in your balance $207.99 are winnings and withdrawable. 

  Customer Answer

  Date: 03/13/2025

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The offer was rejected because what the VA Lottery responded with it was inaccurate and referenced information that was not accurate to the original complaint and transaction.  Since the VA Lottery would not let me withdraw my own money from my own account, the only option that I had to get any of my money back was to play online games with the $849.00 deposited money so that I could recoup as much as I could.  I ended up playing the $849.00 and withdrew $583.00 as the funds became available.  I lost $266.00 because the VA Lottery was unwilling to give me access to my own money upon the deposit.  At this point I will close my account and not use their site further.

  The BBB can close this complaint due to the VA Lottery's unethical business operations and unwillingness to operate honestly.

  
  Regards,
  
  ****** **********
  
  
  
  

  
  

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have other complaints other than this one, but this is what I especially would like to have resolved so that I can get back into the online VA Lottery. I have changed my password twice as instructed but I keep getting error message that says that due to the current policy I am currently not allowed to do this kind of transaction. Error ******. I didnt do anything except attempted to log ***** other complaint is that the last few times I would spend over $1000 on a game and never got a bonus or jackpot! So I would keep making deposits believing that it is going to happen after this deposit boy was I wrong! The last time that happened was on 2/6/25, However, on 2/7/25 I played without logging in because I was getting the error message, but in playing the same game on demo mode, whicht took over $1000 of my money the day before, it was unbelievable! The jackpot and bonus came out over 7 times within a matter of minutes under 30 minutes set at $20 per play, the same that I was playing. This scenario has been happening to me for at least a year. I have gone down to the lottery to no avail and I have called to no availhung up on me. I used to win and I told them that they had reset my account in some kind of way last year since one of the **** and myself had a disagreement because she was so dismissive of my complaint after Id called to explain what had happened while I was playing a game and if I could be recouped. After that phone call I hardly win but lose a lot of money. Of course, they continue to claim that nothing changed, but I am very bewildered as to when not logged in the game plays as it is supposed to and actually used to for me, meaning bonuses and jackpots coming forth while playing. I really would like to have my issues resolved. Thanks

  Business Response

  Date: 03/13/2025

  I dont think this particular complaint should have made it through. This player seems to have a misunderstanding of odds and is talking about playing on demo mode vs. playing for actual money while logged into her account. Theres no specific transaction shes referencing. She just seems to be upset she isnt winning.

  For the error, Id need a lot more information in order to troubleshoot what might be happening. There was an issue that affected Android users of our app, but if folks download the most recent version (version 6.1.12) through ******, they should no longer receive an error message when trying to play our online games. Perhaps that is what this person experienced, but its hard to say without knowing more about her device, whether she was using the app, etc.
  

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My va lottery account has been locked for 2 weeks. I have contacted support twice the first time I was told it would take a few days and they will be in contact with me via email. The second time I called I was told it's still within there resolution timeframe. I have had no contact from them whatsoever. I would like this to be resolved ASAP. I am a honest person and there has been no criminal activity on my account to warrant this action.

  Business Response

  Date: 03/11/2025

  Hello, 
  
  You had a status on your account that required review before you could deposit using cards again. The reason for this status was because you used multiple cards in a short period of time. While the status was in place, we advised you that you could use other methods besides a card. As of 2/12/25, the account status has been cleared, and you no longer have restrictions for your payment method options.