Business ProfileforUtopia Spa The Body Bar

January 2022 I booked an appointment for March 26 for three services. They were not part of a package. I said what I wanted and they built a package but all three services were full price. The prices charged were more than what was on the website because they said the website wasn’t updated to reflect the charges at a new location. The price was $*** and they asked for my credit card number. My card was not used to hold the booking but ran immediately and the money was deducted from my account. March 18th my plans changed to include my daughter and niece in my travel plans to Richmond. I checked the website and it said ***% refund within 24 hours of service. I called the spa and they didn’t see where my appointment was booked. They didn’t even know how much it cost. They didn’t know I had been charged until I had to send them the receipt to prove it. They said they would look into it and call me back. They offered a gift card and I said no because I live over 2 hours away I want a refund. They said they would call me back early the following week. I never heard from them so reached out. I got a call back on Tuesday March 22 and they said due to their policy on refunds I couldn’t be refunded because I “prepaid.” I only prepaid because they ran my card. When I checked the website the cancellation policy on the services page was still the same as the previous week. They sent me a screen shot of their terms and conditions where (prepaid) had been added and a new policy appeared. Today, Wednesday, I checked the website again and they have changed the cancellation policy on the services page as well to reflect the difference between prepaid and not prepaid. This was not the policy until I asked for a cash refund.