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Business Profile

Security Systems Consultants

Security Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been trying to reach a specialist at Securityplus credit union since 12/2/2023. I realized my automatic payment schedule for my signature loan was not in sync with my pay days. After paying the first December payment, I called the call center, where the line was either consistently busy, or I was told that a specialist will return my call within two business days. I NEVER received a call back after requesting it every two-three days until I decided to go to the Woodlawn branch on 12/14/23. The branch manager assisted me, and I explained all that had occurred to date. Since the next payment was due 12/15/23, she advised me that in order to change the due date and process the paperwork, Id have to pay the 12/15/23 payment, which I did. She told me that no one was in the office at that time due to a holiday party, but it will be taken care of as soon as they return since it was a simple action. She advised me that I will know it has changed when I see the date change in the app. A week went by with no change, so once again I decided to call. A rep assisted me, and called around to get status of this change and another issue. After the Christmas holiday, she called back with an update on the other issue, and asked that I hold so she could contact the correct department to find out about the date change. They informed her that once again, I would need to pay the 12/29/23 bill in order to change the date to the 1/5/24 date I originally requested. I informed her that they had two weeks to process my request so that I would not be in this situation again and they did not. Having me pay 12/29s payment, and then a week later pay 1/5/24s payment is insane, and I should not be punished, because the responsible parties did not process a simple action timely. I have also left a message for the branch manager and so did the representative that tried assisting me. I had automatic bills that would have resulted in insufficient funds had I not moved my money from that account

    Business Response

    Date: 01/02/2024

    You have the wrong company.  We are not a credit union, we are a security company, installing/servicing residential security systems.  Please remove this complaint from this company immediately.

    Customer Answer

    Date: 01/02/2024

    [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

    Regards,

    ***********************



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