Business ProfileforAAA Mid-Atlantic, Southern Region

I have payed for a Premier Membership with AAA for several years, which includes (per all their literature and my contract) a free battery replacement.On Mar 10, I had a dead battery. I called AAA, and a mechanic came and indicated that I was not "in the system" for a free battery, so he charged me. He explained that I could call customer service for a refund.I immediately called ***************** explained the situation, and they indicated that someone from the refunds department would be in touch with me within ***** hours. After a few days, I received no call, so I called for a status update. They informed me that the office was behind and that it would be about another week. I called a few more times over the following weeks and was told that they would be in touch with me. Last week, I called again, and explained that as this was going on for several weeks, I wanted to speak to someone who could give me an estimate of how long it would be. I was then informed that my request never was input into their system- So they input the request in the system, and told me I would be getting a call within ***** hours. After a few days, They did call back; however, I was driving and asked if I could call right back, which I did; however, I received a voicemail again. I have since called the number back several times, only to be diverted to an answering machine. After 4 weeks of waiting to be re-imbursed for a battery that I should have based on my contract; and several calls to AAA, they have not followed-terms of their agreement.