Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** has caused me damages (.financial and property). Attention/reparations requested.
Business Response
Date: 05/09/2025
The request to have the vehicle towed came in at the request of the Board. We are the managing agent for Bay Cove and act after direction from the Board. **** does not decide what vehicles to tow. As of right now, the Board has not approved a refund for the towing expense. This is based on the fact that the owner's guest stays in the vendor space over the 7-day window that is allowed.Initial Complaint
Date:03/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** has been the property manager for our condo community since January 2025 . Prior to this, CommunityFirstManagement was the agency of record. They merged in November 2024 and all accounts were turned over to ****. As we transition to yet another new company due to poor performance by ****, we have learned that our storm water fees which are included in our HOA fee have not been paid to the city of ********** SINCE AUGUST 2024. Residents have been receiving bills with interest. We have been advised to pay these bills and be reimbursed. To date, residents have no received reimbursement or even acknowledgements that we have paid and remitted our receipts for reimbursement. We are in danger of having our community's water cut off due to non payment by **** in addition to having mortgages affected, although we have paid our HOA fees in full. This is unacceptable and it appears that **** has our money but has not paid bills on our behalf. The monies owed to the city on our behalf should be paid IMMEDIATELY.Business Response
Date: 04/13/2025
**** acquired Community First Management Company November 2024. CFM continued to follow normal processes and procedures related to paying invoices until January 2025. This is when **** started paying all invoices for newly acquired CFM (now *************) team.
********* at the Arboretum was acquired by Community First Management company July 2024.
The initial manager at *** did not complete the transfer of address/ownership back in July. All invoices were still being delivered to previous management company in ********, **************************. Invoice is attached showing address. As of 3/26/25 the account in current.
**** *********, Managing Agent for The Grove, as issued all reimbursements due to homeowners for storm water fee reimbursement as of 3/31/25.
Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Although the communities bill has been paid, my personal reimbursement has not been received. A confirmation of my request was received on March 27.
Regards,
******* *****Customer Answer
Date: 04/23/2025
no reimbursement received to dateBusiness Response
Date: 05/16/2025
**** no longer manages The Grove as of 3/31/25. I was told **** ********* asked the owner to complete their own check request on 3/27/25, which is not our typical process. He should have completed this. We cannot refund from the association's funds since we do not manage. However, CPVA issued check #****** in the amount of $70.64 to ******* *****. This was mailed to ********************************************
Please let us know if ****** did not receive the refund check. As of today, it has not cleared our account.
Thank you,
*****Customer Answer
Date: 05/19/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
Regards,
******* *****Initial Complaint
Date:05/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On February 11 my condo sustained more than $20,000 worth of damage. The damage was done by a toilet overflowing in the unit above mine. The insurance payment from the *** insurance company was issued over a month ago. The money was sent to the property management company in my behalf. The property management company will not release the funds to me to begin restoration of my condo. I have written multiple emails and was told on May 8 the money would be deposited in my bank account. It has not. My contact at the company is ***********************.Business Response
Date: 06/12/2024
This complaint filed on May 13th, 2024 concerns insurance funds not deposited in clients account by May 8. Claim adjustment did not follow customary process where contractor does mitigation and repair work and association portion is paid by the association management company. Ms. ************;wanted money sent to her so she could engage her own contractor. The association has paid $4,675.29 directly to the mitigation contractor and deposited $13,494.97 on in her bank account on May 14, 2024.
A final check for a supplemental claim in the amount of $1,208.06 was deposited today in her bank account. We believe this to be resolved, thanks.
****************************, PCAMCPVA Management, Inc. AAMC
***********************************************************************
***********************************************; 23236
(O) **********************
Email: *****************************
Web Page: www.communitypartnersva.com
Customer Answer
Date: 06/12/2024
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
Regards,
*********************************
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