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Kenny Pals Pet Relocation’s Pet Shipping indicates on its website that it offers pet shipping to consumers who are wishing to purchase a pet.  On July 8, BBB received information from a consumer that the pet they ordered was never received. The consumer had to pay using a reload it card offered through Western Union.  The consumer went to Western Union and tracked the money being wired to Cameroon, Africa.  

On July 9, BBB sent certified mail to the Richmond address the company provides on their website; however, it was returned undelivered as addressed. 

On July 17, BBB called Kenny Pals Pet Relocation’s Pet Shipping to receive clarification on their services and an update address for the business. The customer service representative could not give us the physical address for the business and stated BBB would need to speak with a Director for that information. BBB requested to speak with a Director and the customer service representative insisted he was trying to get the phone number. BBB inquired as to why consumers must use a reload it card verses paying by credit card. The customer service representative stated they normally do accept credit card; however, there system is down and they can only accept reload it cards. They also insisted that they are no longer offering their services. Kenny Pals Pet Relocation’s Pet Shipping stated BBB can find all information on their company by going to their website. BBB informed the representative that while the site was up on July 9, the website is no longer active. BBB inquired as to why the reload it card is being tracked back to Western Union. BBB did not receive a response. Once BBB inquired as to if the customer service representative was able to obtain his Director’s phone number, the call was disconnected