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In November 2016, BBB received a consumer complaint indicating this business requires up-front payment via Western Union or MoneyGram for the delivery of a puppy, yet the pet is never delivered after payment is made.

The customer made arrangements with Fred Cavalier King Charles Pet Home, also known as Jimson Cavalier King Charles Home, to pay $300 as a flight fee and $250 once the pet arrived.

The individual the customer was dealing with is Mr. Marachi Fang. The customer was then notified that the $250 was needed upfront due to communication from the airline. The customer reached out to the airline for more information on this matter and it was confirmed there was no puppy set to be shipped.

Before sending money, BBB encourages consumers to request an updated picture of the pet with your name on a piece of paper next to the pet or to make arrangements to meet the pet in person.

BBB offers the following tips before purchasing a pet: 

• Never send money without first checking a breeder or shelter’s credentials. If you locate a puppy through a website, do not send money without speaking to the breeder and checking references and credentials first.
  
• Ask if the breeder is a member of an American Kennel Club-affiliated club and contact the club to verify membership. 
  
• Don't be fooled by a well-designed website. Unscrupulous scammers will often create a professional-looking but fraudulent website designed to lure the potential buyer in with cute puppy pictures.
  
• If it sounds too good to be true, it probably is. Beware of scammers who offer to "re-home" their purebred puppy in exchange for transportation or vaccination fees. If a free purebred puppy sounds too good to be true, it usually is. Scammers will continually ask for more money for unexpected, and fraudulent, costs.