Business ProfileforCrown Acura of Richmond

If it was possible I would give 0 stars. My appointment was Oct. 5 at 9am. Got there and the service advisor that was attending to me stated an issue with my tints that had nothing to do with my visit. After realizing I was a different customer, he asked for a moment to make sure everything was in order and I was informed that the part for my car was not in. Not only was it not in, it hadnt even been ordered! I contacted the manager, ******* as soon as I arrived where I have been staying in VA since I moved here. He said the issue would be rectified and apologized for the hassle. My second visit was Oct. 9 at 2:30pm. I was told by the manager that I would not be paying for labor and just the cost of the part. I arrived and was immediately brought to the parts department to pay. I sat in the customer waiting area and the service advisor came to get me. He stated that they were putting gas in the vehicle and it would be right out. I live about an hour away and had expressed my frustrations about there not being any regard to my gas and/or time spent driving to their location. He then proceeded to tell me that the wrong part was ordered and I would then have to return a third time for them to put it on. At this point I just wanted my car fixed but I dont know that I wanted to return to this location. The customer service is below subpar and somewhat of a joke. The first time, the service advisor was very nonchalant and by the way with the situation. The second time he was extremely apologetic but I feel like it didnt matter because the issue was still there. My third appointment was Oct. 23, 2023. The piece had finally came in and was correct. It took about 30 minutes to put the piece on my vehicle. The customer service wasnt horrible but not the greatest either. I felt as if I was rushed out of the business and kind of shood away. Hopefully whatever work I need done on my vehicle can be done somewhere else because I will not be returning to this establishment.