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            Business ProfileQuirk Hotel

            Hotels

            Contact Information

            201 W Broad St

            Richmond, VA 23220-4268

            Visit Website
            (804) 340-6040

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 8

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            HOTEL  

            DESTINATION BOUTIQUE HOTEL

            ART GALLERY

            BOUTIQUE

            RESTAURANT

            WEDDINGS  SPECIAL  EVENTS  MEETING & CONFERENCE CENTER

            ROOF TOP BAR

             

            Business Details

            Location of This Business
            201 W Broad St, Richmond, VA 23220-4268
            BBB File Opened:
            5/31/2016
            Years in Business:
            8
            Business Started:
            8/2/2015
            Business Incorporated:
            8/5/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • 201 Tenant, LLC
            Business Management
            • Mr. Ted Ukrop, President
            • Ms. Aisha Dericott, Director of Marketing
            Contact Information

            Customer Contact

            • Ms. Aisha Dericott, Director of Marketing
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Be careful when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/28/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            We had our wedding reception at the Quirk Hotel on April 10th 2021. That day, we had a number of issues including parts of our contract not being honored, food service problems, and mismanagement from the hotel side. We contacted Quirk that night by email to discuss the issues, but nobody got back to us until we left a bad review on ***********. Then, when we finally talked to them, they said that everything was our fault (besides a few obvious things), and didn't take responsibility. They provided us a partial refund, including small items that we didn't even have an issue with. We have provided the evidence of the other bigger issues, and they haven't acknowledged them and have simply stopped responding to us altogether. We're asking for a refund for the food because a large portion of our party wasn't asked what they wanted, and people had to share meals due to dietary restrictions. We also lost the last hour and a half of our rental due to miscommunication about our backup room.

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Central Virginia

            More Info on Local BBB

            BBB Reports On

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