Business ProfileforRosie's Gaming Emporium

I waited almost 2 hours for someone to come so I could get my $12.00 ticket out. I ended up leaving as I had an engagement to get to. I walked to the customer service desk to be told they only had two people, they having a job fair, people called in ect. Not my problem. A good leader would have called to see if anyone wanted overtime, checked the rosies in New **** to see if they could even call people who may have been willing to help.I was at the Rosies on Midlothian. I saw one guy walking and asked if he could help and he said he only fixes the machines. It was ridiculous to sit that long and still not even get my ticket. $12.00 may not be a lot to some but it's a lot to me because it's mine. I tried calling the number while I was there to get a manager and it rang to ********. I told him I was trying to call ******** and he said when they don't answer, it rolls over to ********. Again ridiculous. So I left my ticket in the machine and would like my money back. No one should have to wait this long for help. They didnt have that many jackpots to pay out. Seriously