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Business Profile

Funeral Related Services

Mimms Funeral Home
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My sister and i have contacted ************************ several times on obtaining my fathers remains. On our initial visit i gave my fathers AARP insurance information. I followed up with insurance company on November 7th to mske sure claim was filed by ******************** and was told no. I called Ms ******************** to see if and when she will be filing claim so payment can be paid. Information was given yet again. We should not have to go through this along with our grief and trying multiple times to speak with Ms.********************. i was always told she was with a family and i would receive a call back. I have my phone log anf emails. The return calls Never happened. When i finally reached her on December 12th i was told my fathers urn was delayed and she would call me back. Its almost 30 days later and now i am receiving a late bill with threats of additional fees. Unprofessional and unacceptable because we kept in contact to settle account in order to receive our fathers cremate. I've sent emails to *********************************** and several calls with no follow up. I want to be done and definitely will not recommend this place to anyone dealing with grief.

    Customer Answer

    Date: 01/06/2023

    I want to settle account and receive my fathers cremate which is what i have been trying to do for past 60 days.

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