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Find a Location

Jiffy Lube Premium Velocity Auto, LLC has 1 locations, listed below.

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    Business ProfileforJiffy Lube Premium Velocity Auto, LLC

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Richmond, VA 23225
    BBB File Opened:
    2/24/2023

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/28/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On October 11, 2023 I got an oil change and tire rotation from Jiffy Lube in ******* ** they did not perform it correctly so my vehicle shut down 50 miles down the road they wanted it towed back to store so I did and paid the towing company $405. Jiffy Lune manager said they would reimburse me and fill my truck with oil and gasket it correctly I filled out paperwork for reimbursement. I get home and take it to ****** and they said jiffy lube stripped the bolts to my skid plate and it costed me $370 to get a correct oil change and replace the bolts they damaged. I text the manager and he said he doesnt work there anymore and I contact jiffy lube corporate and havent heard back after numerous emails. So far I am $847 into this debacle. And my check engine light is on with a camshaft position sensor issue. Premium Velocity Auto has not responded to any emails concerning this issue
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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karen G

    1 star

    08/15/2023

    I personally feel like and have been told when calling the corporate office that you (velocity auto) have been contacted on my behalf at least 3 times. I have yet to hear from you directly but instead keep being sent back to the incompetent people who I believe overcharged me in the first place, $868.69 for a brake job. I dont trust them. I will not write out or print out my personal bank information (routing/account number) which several DIFFERENT ones have requested in order to be compensated. They all have claimed to be Management/ assistant general manager but cant resolve this without my banking information? I will advise and never have either of my cars serviced there again! Normally I USED to go only for oil changes but wanted to get my brakes checked and my normal place was too busy. Jiffy Lube on Atlantic avenue in *******, **** and some of the others have certainly made poor choices in recent years as to who they hire and have to represent their businesses. I unfortunately had to have to get my brakes serviced again while on a road trip with my husband. The caliper mounting bolts ( jiffy put on) were coming off while I was driving causing the car to become inoperable until we reached the nearest repair shop. I am tired of the runaround. Resolve this!

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