Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tire Dealers

Kidd Tire Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Kidd Tire Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kidd Tire Auto Parts has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment on April 8th 2024 at 8:00 to have my car checked at Kidd Tires here. I told them to check several things one being my brakes. I have a receipt where I paid 54.20 for them inspecting and cleaning my breaks. They said they found nothing wrong with my car. On April 17 2024 which is today I went to ****** **** to replace 2 front tires. I was taken back to my car to the passenger side where my cv boot was leaking very badly. I informed the guy that I had replaced the axel in 2020 and I just took my car to get checked last Monday. He said that had been like that long before Monday due to the amount. I am not a mechanic and find it quite dangerous when you take it to a mechanic and they clearly see a dangerous issue and let you leave without you having knowledge is unbelievable. I have done many repairs on my car I drive very a good distance on highway to get to work and it's not right to not be told the truth about my vehicle which could result in a accident or death.

      Business Response

      Date: 04/17/2024

      I spoke with the technician, who has many years of experience, and he said he didn't notice or see a leak in the CV boot upon his inspection of the vehicle. I have every reason to believe him because he has never lied to me before and because it would have been in his best interest to have found the CV Boot busted because the customer may have allowed us to replace the defective axle. It is entirely plausible that the CV boot failed, after he left here-as he mentioned he does drive a lot. My tech would have caught it had it been burst when it was here because that would have been an opportunity for him to be paid to replace the axle.As for what the mechanic at ****** **** said, how does he know that the axle boot had been busted for "a long time"? Does he have a scientific way to determine that the boot had been that way for "a long time". Define what a "long time" is? Is that a week? Is that a month? Define it. So, we will take his word that it was busted for a long time and immediately jump to conclusions that we missed it? What did the folks at ****** **** do to earn such unimpeachable trust? How do we know that mechanic didn't do some shady stuff to get an axle job out of this customer? Is he/she without question?To be fair, we could have missed it. We are human and we do make mistakes. In the spirit of full transparency-this report makes me angry. Our reputation for over 48 years of being in business is that if you have a problem-come back and talk to us. This is a small town, and we have to help our neighbors. We aren't in the business of "taking advantage" of people. If this customer had simply come back, with a cool calm demeanor and said "hey, I have this problem", we would have listened and helped. This situation never needed to rise to the level of reporting to the BBB. Please forward this to the customer and tell him to calmly come by to talk to us and I'll gladly refund his money that we charged.  We pride ourselves on excellent customer service. We live in this community; we do not take advantage of our neighbors. It is against our nature to rip off our customers, that type of dishonesty appalls me! It is a mandate from my father ***** **** and from me, ******* **** to ALL of our Employees that we treat our customers with the utmost care, honesty and respect that they deserve. Do we fall short at times, yes, we are human. We have emotions, we have good days and bad days like every other human in existence. We always strive to do better and be better and to always care for our fellow humans the best way possible. Respectfully, ******* ****General MangerKidd Tire Auto Parts

      Customer Answer

      Date: 04/18/2024

      Prior to making my complaint  I did go to the business directly after leaving ****** **** and spoke with someone about the issue. A price was given to how much it be to fix it but nothing else so I decided to contact BBB. I do not plan to ever go back to that business and speak with anyone else I would just like for my money to be placed back on my card. I dont drive alot I drive a distance to work on Sat and return on Mondays. I dont run my car because I dont know whats wrong with it thats why I went to have it checked prior to getting tires.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ******

    Kidd Tire Auto Parts is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.