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Business Profile

Student Loan Services

Aidvantage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

This profile includes complaints for Aidvantage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Aidvantage has 2 locations, listed below.

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    • Aidvantage

      1891 Metro Center Dr Reston, VA 20190-5287

    • Aidvantage

      PO Box 9635 Wilkes Barre, PA 18773-9635

    Customer Complaints Summary

    • 436 total complaints in the last 3 years.
    • 188 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute the accuracy of an account listed on my credit report, as I did not open or authorize it. I believe this account was opened without my knowledge or consent and request that it be investigated and removed.Below are the details of the disputed account:Creditor Name: **** OF ED/AIDVANTAGE Opened Date: 6/21/2016 Account Number: ***************************** I kindly request that you take the following actions:Investigate and verify the legitimacy of this account.Remove the account and any related negative information from my credit report if found to be unauthorized or inaccurate.

      Business Response

      Date: 07/08/2025

      Please review attached response.

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every person expect for one or two people I've talked with are so nasty and unhelpful. People are actually trying to pay these back and are met with grossly rude people that hang up on you just because you have questions. I just love getting treated like absolute s*** I'm so sorry for asking questions and asking people to do their job.

      Business Response

      Date: 07/03/2025

      Please see attached response.

      Customer Answer

      Date: 07/03/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 23524621

      I am rejecting this response because:


      Regards,

      ******* **********








    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

      Business Response

      Date: 07/08/2025

      Please see attached response. 

    • Initial Complaint

      Date:06/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These debt collectors violated the ***** by engaging in abusive, deceptive, and unjust practices. They provided this account in violation of our agreement, and I did not affix my signature to it. Two parties are required to sign a legally binding contract; I did not take any part in the signing process. Furthermore, in noting my dispute of the account(s), they failed to adhere to the correct procedure, which is a clear violation of 15 USC 1692e(8) and constitutes unjust business practices. Unjust business practices, third-party communication, and other violations caused by these debt collectors use of abusive language in correspondence with me while attempting to collect on an alleged debt. Complaints with the Attorney General and The ************************ (***) have been filed, dispute letters have been mailed to this debt collector; supporting documentation will be furnished. I demand that this company removes my account(s) from all three credit reporting agencies due to the violations or I will have no choice but to forward this to my litigation attorney.

      Business Response

      Date: 07/03/2025

      Please see attached response.  

    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was a data breach that compromised my personal and financial data, violating both FERPA and Title IV protections. I am requesting a full cancellation of all student loan debt associated with the breach and its downstream reporting.

      Business Response

      Date: 07/01/2025

      Please see attached response.

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ******* Dimitrius *******. While checking my credit report this month, I found several student loan accounts that I do not recognize and never authorized.There are multiple accounts listed under the Department of Education/Aidvantage. One shows a balance of $25,224, another $10,949both opened on August 17, 2020. Two additional accounts were opened on December 18, 2019, with balances of $5,895 and $7,556. I have no knowledge of these loans and did not apply for them.This appears to be identity theft. I kindly ask that these accounts be investigated and removed from my credit history.

      Business Response

      Date: 06/26/2025

      Please see attached response. 

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** ***** - Been in school since Fall 2022 - Currently *************** - ************************************* # ********** said loan required repayment even though I submitted Enrollment Verification and ********* Deferral form as required. Finally, they admitting the mistake however in the mean time they submitted to the *************'s that I was delinquent in payments which is not true.Asking Aidvantage to contact *************'s and remove Delinquent **** from my credit. Aidvantage needs to send me a written letter stating the account is not delinquent, is in good standing and that they have contacted the *************'s.

      Business Response

      Date: 07/01/2025

      Please see attached response.

    • Initial Complaint

      Date:06/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to 15 U.S. Code 1681b - Permissible Purposes of Consumer Reports, any information reported on my consumer report requires explicit written consent. At no time did I provide such consent, and reporting this information without my authorization is a clear act of fraud. Under 15 U.S. Code 1681a(2)(B) - Exclusions from a Consumer Report, any credit transaction that involves the use of a Social Security card is required to be excluded from a consumer credit report. This account violates that provision and should not be reported.

      Business Response

      Date: 06/27/2025

      Please see attached response. 

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/11 received notification loan amounts were increasing by 30% with no reasoning in documentation. I called Aidvantage at 3:40 PM EST on 6/11 and received a *** in her car who proceeded to hang up on me after 15 minutes of back and forth. I called again at 3:56 PM EST after being hung up on and asked about the change to my plan. The *** first tried to say my plan has always been that way, but I explained the amounts haven't changed in the 8 years I have had the loan until this month so that doesn't make sense. She agreed and said I actually opted into something called the "graduated plan". I explained I have never authorized that change and have never even spoken to aidvantage before this as my loan was moved to them so that isn't possible. She also agreed to that and said that she actually just doesn't have my original contract. She said research needed done to find it and explain the difference and asked for a week to complete that. She then asked that I call in on 6/20 to have this research read to me. I explained my concerns about it getting closer to the pay date and she reassured me it would be resolved way before that. I then called on 6/20 at 9:52 AM EST as requested and spoke to ******* ********. ******* also said I was on a "graduated plan", I explained I was calling for proof of that which he would not provide me. Instead he kept trying to change the wording so I would agree to a graduated plan. Was saying stuff like "oh you mean your graduated plan?" to which I would have to catch and respond "no I never authorized that plan". Eventually I forced his hand and asked him directly: "Please answer yes or no, did Aidvantage do the research it promised it would do and have ready by today?", he responded "no". I asked if Aidvantage found my contract and he said "research needs done to do that". I then asked for a new *** of this research being done and he wouldn't provide it.

      Business Response

      Date: 06/26/2025

      Please see attached response. 

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My personal and financial information was compressed violating of the ******

      Business Response

      Date: 06/26/2025

      Please see attached response. 

    Aidvantage is NOT a BBB Accredited Business.

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