Business ProfileforSmart Roof LLC

On August 4, 2022, my husband ***** ******* and I signed a contract with an authorized representative of Smart Roof Inc. www.smartroofinc.com (Agreement number ******) for a detailed design and project specifications of a custom solar roof replacement for our home. We wrote a check to Smart Roof Inc. for $7,500 (see page 4) and they cashed it. In an email dated Friday, October 14, 2022, Smart Roof said the system design forming the basis of the original Agreement was no longer valid: “The GAF engineers came back with a revised proposal…Your system would be going from a 5.22 kw system to a 3.24kw system. I have attached the...final design for you to review…” Smart Roof said they would follow up with a change order to the original contract. They did not. Their representative left us a voicemail on November 7 “regarding the design change we need your approval on,” acknowledging that the terms of the contract would not be met by SmartRoof. The proposed new system design would be inadequate for our needs and is unacceptable to us. SmartRoof is clear that they cannot meet the original terms of our contract, and we no longer want any roof from them. We have requested SmartRoof return our deposit. In mid-March, I called the phone number for SmartRoof on our copy of the Agreement ###-###-#### and spoke to SmartRoof representative **** ************, who said he would check with ***** ****** and start the refund process. When we heard nothing, I called again on March 28. He again said he would check on the status of our refund. On April 11, I sent a certified letter to the address in McLean, VA shown on the original agreement, and the address given in the Agreement for cancellation, Smart Roof LLC at 10411 Motor City Drive, Bethesda, MD 20817, asking for a return of our $7,500 deposit. The PostOffice confirmed receipt and signature for the Bethesda letter on April 13. We still have heard nothing from anyone at SmartRoof and need our deposit back immediately.