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Business Profile

Payment Processing Services

FrontStream Payments, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payment Processing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Frontstream has increased their fee to $30 for each check sent to the nonprofit from donor related funds. To set up an *** to avoid this charge, they request specific information from the non-profit's bank. After submitting all required materials that the bank can legally provide, Frontstream continues to deny *** transfers of donations to the nonprofit stating that the info that has been sent via the Frontstream portal, does not include the requested information, which it actually does.

    Business Response

    Date: 10/24/2024

    Hello:

    We reviewed the organization's attempts to register for *** and can conclude that the information provided on the attempts does not meet the requirements as the documents either have handwritten data versus bank supplied data, or do not show the full account information by the bank. 

    Unfortunately, this is a common issue with ***************.

    Eft request was approved on 10/17 with additional information received by our client. Given the number of attempts, we feel a reasonable refund amount is $155.00.

    We apologize for any inconvenience and please allow 2-3 weeks to process the refund.

    If you have any further questions, please contact me.

     

    **** ****

    ***********************************************************************

    ************ Press 2

FrontStream Payments, Inc. is NOT a BBB Accredited Business.

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