Reviews

Review Details

• Review fromEmma B

  Date: 08/01/2025

  1 star
  We were sold on a smooth, full-service cross-country move at a competitive rate, but the reality was a complete disaster. This company is a broker, and once our stuff was packed, everything went downhill.We were charged unexpected fees for basic things like individual stairs, wrapping items, and packing materials (we were explicitly told by the broker this would be included). Our belongings were loaded onto the back of a truck and sat for weeks while they waited to fill the rest of it. We were completely in the dark as to when anything would arrive. Nobody could give us a timeframe.Eventually, we were charged hundreds more to rent a box truck because theyd transferred our things from a box truck to a semi that couldnt reach our home. When our stuff finally arrived, after a month of squatting in our new home on an air mattress, we received damp rugs and items that werent even ours.The entire process felt misleading, disorganized, and unnecessarily expensive. I would strongly caution against moving with this company unless you have a few extra thousand dollars on hand for surprise fees, the patience of a monk, and a few extra weeks to wait for things to be delivered

  Extra Mile Vanlines LLC

  Date: 08/06/2025

  We want every customer to have a great move and regret that this customer feels otherwise. The attached clearly show all of the additional items that were not disclosed upon initial inventory. Items like large artwork must be packed/packaged as to not be damaged. The contract signed explicitly states:

  "Inventory Clause
  This moving estimate is based upon the specific items to be moved, packing material requested and services ordered as listed on the estimate. Your estimated price will not change unless you add additional items, require additional packing material,  or additional weight or cubic feet to be moved which are not listed on the estimate. By signing this document you agree that you have given the most accurate description of your  inventory list that you can, you also agree that on the day of the move should their be more items/packing material needed the price of the move will adjust accordingly at the rate per cubic foot given at the time of your estimate.
  This document is an estimate only and not a contract; it is only binding for the specific services and items listed here within; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed."

• Review fromAlex R

  Date: 07/27/2025

  1 star
  This moving company violated my trust, my home, and my safety. Please — do not use them.
  
  I’m not someone who normally writes reviews, but I have to speak up about what this company did to me. I cried over this for days, and I’m still dealing with the emotional and financial fallout.
  
  They didn’t just mishandle my move — they stole from me, lied to me, damaged my belongings, and put me in danger.
  • They stole my gun. It was secured in a room they were never supposed to enter. I told them not to go in there. They had absolutely no reason to be near it, and now it’s gone. That’s not just theft — it’s a serious safety issue, and the fact that they’ve refused to take responsibility is horrifying. When confronted with this information they ghosted me.
  • They charged me double the quote with no warning, no breakdown, and no shame. I was quoted 3,300 for the entire move and had put down a 1000 dollar deposit. Upon pickup I was supposed to pay 700 dollars and they charged me 1675.
  • They broke my furniture — things that meant something to me. Family items. They didn’t care.
  • They lied about how much stuff they took, likely to justify the inflated price. I know what I own. I packed it all. They manipulated the numbers to their benefit. I had less stuff then what was on their manifest and they still refused to take my big items.
  • They ignored me afterward. Calls, emails — nothing. Once they had my money, I stopped existing to them. Todd who said he cared about my move and said he was a veteran and I should trust him took advantage of my trust.
  
  This wasn’t just a bad move. It was traumatic. I felt violated, powerless, and heartbroken. I don’t want anyone else to go through what I did.
  
  Please — stay away from this company. Don’t risk your money, your memories, or your peace of mind.

  Extra Mile Vanlines LLC

  Date: 08/06/2025

  A gun was never loaded on the truck - carrier does not transport firearms. Customer can only process a claim for items on the inventory list and items that were transported by the carrier. Carrier confirmed he has responded to the police report and says they did not touch any firearms. Carrier is sending BOL for price confirmation. Extra Mile has assisted in getting Claims information to this customer.

• Review fromChandler B

  Date: 07/27/2025

  1 star
  They are crooks. They brokered my mom's furniture to another company in ******* who morenthan likely had illegals hauling the furniture. They refused to take all the furniture that was contracted to be move. Extra mile refused to return a call. It had been a month and Noone one extra mile knows where the furniture is. *********** contracted to haul it does not know either. Extra mile will not allow you to speak to any type of supervisor snd if you ask fornth3 claims **** they hang up on you. My mom had contacted a lawyer, filed a police report and will have immigration waiting if they ever show up. Lawyer will not receive a call back. They have also refused to allow him to speak with anyone there. This company needs to be shut down before they steal more and more from customers. Their brokerage companies have been told not to respond to any actions taken.

  Extra Mile Vanlines LLC

  Date: 07/30/2025

  We have no customer by this name. Please contact our office with more information if you are indeed a legitimate customer.

• Review fromPaul L

  Date: 07/24/2025

  5 stars
  I hired Extra Mile Vanlines because of their budget-friendly pricing, and I was blown away by the service quality. Even at a low cost, the professionalism and efficiency they showed were unmatched. They went above and beyond, and Im extremely thankful for the job they did. A truly exceptional experience.

• Review fromRudy P

  Date: 07/24/2025

  5 stars
  Ive had bad moving experiences in the past, but Extra Mile Vanlines completely changed my perception. Nothing was broken or damaged, and everything went smoothly. I found them online and trusted the positive reviewsand Im so glad I did. This was my best moving experience to date. Thank you!

  Extra Mile Vanlines LLC

  Date: 07/30/2025

  Thank you for your review ****, best of luck in your new home!

• Review fromMicah M

  Date: 07/23/2025

  5 stars
  Excellent experience, quick and simple, and a smooth move. Excellent service; I'm really happy and would suggest it to others.

• Review fromVeronika n

  Date: 07/23/2025

  5 stars
  Extra Mile Vanlines LLC delivered exactly what they promised. Their team was professional, organized, and very attentive to my needs. My Move Manager handled every detail, keeping me updated and ensuring everything stayed on schedule. The entire process was smooth and stress-free, and all my belongings arrived in perfect condition.

• Review fromDylan K

  Date: 07/22/2025

  5 stars
  I hired This moving company for my recent apartment move and was pleasantly surprised. The crew arrived on time, worked quickly, and handled my furniture with care. They wrapped fragile items without asking me and made sure everything was placed exactly where I wanted it in the new place. Pricing was clear and fair, with no hidden fees. Communication was solid before and during the move. I would definitely consider using them again.

• Review fromKalyn B

  Date: 07/22/2025

  5 stars
  They offered a fair quote and stayed true to it. Extra Mile Vanlines didnt just move my belongingsthey helped prepare the boxes and made everything stress-free. Their team was professional, friendly, and incredibly efficient. Among all the companies *** used in the past, this one stood out for their commitment and communication. Absolutely recommended!

• Review fromBlake w

  Date: 07/22/2025

  5 stars
  I appreciated the fair pricing and genuine care shown by Extra Mile Vanlines LLC. They made sure I understood every detail of my move and kept me informed throughout. My Move Manager was fantastic and always there when I needed assistance.